Graduate School – MPA
1. Satisfaction Toward Meditation Practice At The Meditation Centre of Bangkok No.37)
Title : Satisfaction Towards Meditation Practice At The Meditation Centre of Bangkok No.37
This research aims to study the satisfaction levels of meditators who visit 37 Dhama Retreat Centers in Bangkok, study the factors that drive people to visit 37 Dhama Retreat Centers in Bangkok for meditation retreating and suggest about satisfaction levels of 37 Dhama Retreat Centers in Bangkok.
The population which was used for this research was people who did the meditation retreat between October 2015 and December 2015. The number of population was 200 people. Due to the small number of population, researcher decided to use to entire population as a Population Universe. Survey was used as a tool for collecting data. Statistic which was applied for this research was quantitative analysis, including frequency, percentage results from hypothesis test, Chi-square test and the relationship between two variables measurement by using the correlation coefficient with significant level of 0.05.
This research found that the factors which mostly impact on the satisfaction levels of meditators, who visit 37 Dhama Retreat Centers in Bangkok, are expert speaker skill, followed by meditation information. Moreover, gender, age, education and experience in meditation retreat do not differently affect the satisfaction levels of people, who visit 37 Dhama Retreats in Bangkok. Therefore, it was not in accordance with the assumption. The factors which significantly relate to the satisfaction level are the expert speaker skill and information at significant level at 0.05.
The followings are the results of studying the satisfaction levels of meditators who visit 37 Dhama Retreat Centers in Bangkok.
1. Expert speaker skill factor
1.1 There should be Pravipassanajan who has an experience in Patipatan 4 meditation retreat in order to be prepared for the meditation retreat.
1.2 The expert speaker should be trained in order to be able to answer every question from meditators. The expert speaker should also be patient for many questions from meditator as well.
1.3 There should be a special guest in the meditation retreat as well in order to increase diversity of speakers. They should also be friendly, so the meditators are able to ask them questions and discuss any issue with each other.
1.4 The expert speaker skills should be applied correctly. As a consequence, the meditation retreat effectively benefit the meditators, meditators are not possibly confused and bored.
2. Information factor
2.1 Buddhist monks should be encouraged to apply media with expounding dharma in order to increase the attractiveness. Creating a training in terms of using media for meditation retreat for speaker.
2.2 Creating a publication should be encouraged for propagation of religion.
2.3 The information which is provided to meditators should be easy to understand. The information has to be up to date, so people can apply for their dairy life.
2.4 Type of media and the details of meditation retreat should be coherent.
1. Effective meditation retreat method should be studied by the 37 Dharma retreats in Bangkok.
2. Satisfaction levels of meditators should be focused in order to compare between satisfaction levels among the Dharma retreat center. Therefore, the Dharma retreat centers are able to conduct coherently.
3. To do an research of expert speaker potentials of 37 Dharma retreat centers.
2. Effectiveness in Administration of Sunday Dharma Study, WatNakprok, Pasicharoen District, Bangkok
The objectives of this study were: 1) To examine the effective level in Administration of Sunday Dharma Study, WatNakprok, Pasicharoen District, Bangkok2) To examine the factors influence to the efficiency in in Administration of Sunday Dharma Study, WatNakprok, Pasicharoen District, Bangkok3) To propose recommendation to the management of Sunday Dharma Study, WatNakprok, Pasicharoen District, Bangkok for further benefits in administration.
The population in this study were students and parents in Sunday Dharma Study, WatNakprok, Pasicharoen District, Bangkok for 220 persons (Sunday Dharma Study, WatNakprok, Pasicharoen District, Bangkok B.E 2557). Since the number of population is small so the researcher examined the whole population (Population Universe). This study used a questionnaire as a research tool in collecting date, statistic used in quantitative data analysis were frequency percentage and the hypothesis were tested by Chi-square and measured the correlation between two factors with Gamma at significant level of .05
The findings were 1) the overall effective level in in Administration of Sunday Dharma Study, WatNakprok, Pasicharoen District, Bangkok in 4 dimensions was in medium level, Academic function was the highest average level, followed by budget function, personnel management function and facility and environment function respectively. 2) the overall average factors that influenced the efficiency in Administration of Sunday Dharma Study, WatNakprok, Pasicharoen District, Bangkok were in medium level were leadership of the management and teachers, participation in administration, policy acknowledgement at significant level of .05 . However, average family income and educational period of students had no correlation with the efficiency in administration.
From the research findings of factors related to the efficiency in Administration of Sunday Dharma Study, WatNakprok, Pasicharoen District, Bangkok, the researcher has the following recommendations 1) Academic function : there should be no fixed formal pattern, there should be multiple patterns depending on present social environments focused on students and communities’ requirements, so it complies to area context and should build a participation process in all levels of relevant parties including students, parents, teachers and supporting organizations both public private volunteer and donators 2) Budget function: there should be an annual budgeting plan, a record of revenue and expense which can be traced and public, so the annual budget implementations effective and meets the objectives of Sunday Dharma Study 3) Personnel management function: Sunday Dharma Study should plan for personnel training and development so the personnel are trained for both knowledge and skills in teaching for maximum benefits in students. Moreover, there should be an assessment of personnel to verify the competency of individual and organization. 4) Facility and environment function: The center should develop the place to be a complete learning center for example, set up a clean, calm and close to nature, modify the place to have multiple views to promote learning perspective actively. More importantly, the center should promote the participation process of community in developing and administrating the center broadly and periodically.
Recommendation for further research were 1) there should be a comparative study of other Sunday Dharma Study and compare strength, weakness, opportunity and threat of each center to have a better suitable administration pattern. 2) there should be an action research focusing the administration, teachers, students, and other relevant parties to study, research and develop the project together for better solid output. 3) there should be a study of the standard of Sunday Dharma Study in learning and administrating the center.
1. The Factors That Affect the Quality of Life of Provincial Officials in the Department of Labour Protection and Welfare in Thailand
This research aims to study the level of the quality of life of provincial officials in the Department of Labour Protection and Welfare in Thailand in order to identify those factors that affect their quality of life and to suggest guidelines for the promotion and design of a plan to upgrade their quality of life so as to make it more effective. The sample group for this study consisted of 277 provincial officials in the Department of Labour Protection and Welfare. Questionnaires were used as a tool for collecting information in terms of quantity. The statistics used for testing the research assumption were Frequency Value and Percentage in order to find the relation between deviations through the use of Ki Square Value and to look for the direction of those relations through the use of Coefficient Value and the Gamma Joint-Relations at
a significant statistical level of .05.
The study found that the quality of life of 152 provincial officials in the Department of Labour Protection and Welfare in Thailand or 54.9% of the sampling population was at a high level. The factors that were related to the level of the quality of life of the provincial officials in the Department of Labour Protection and Welfare in Thailand were their incomes, position, sufficient and fair remuneration, a good, safe and hygienic environment, progress and security in their profession, the chance to develop their work competency, fair and equal work administration and the balance between the professional and private life.
Suggestions derived from the study are as follows. In terms of income, to help alleviate the burden in spending, the authorities should provide them with more welfare services, for example, offering free rides to and from work at various spots close to where they live. In terms of position, the authorities should offer the chance of promoting these officials to higher positions. In terms of sufficient and fair remuneration, the authorities should abide by the system of good governance in assessing their work performance. The remuneration they receive should be sufficient for them to live on according to social standards. In terms of a good, safe and hygienic environment, the authorities should make them understand and be aware of the benefits of the 5-S activities in order to create a good image of the Office and for a better quality of life. In terms of progress and security in the profession, the authorities should give an opportunity to officials to change their work line and to learn to work in different areas. In terms of developing work competency, the authorities should provide an opportunity for officials and support them in developing their knowledge on a regular basis. In terms of fair and equal administration, the administrators should give the chance to officials at all levels to consult with them, to listen to them and to help them to solve problems willingly. In terms of the balance between the professional and private life, the authorities should clearly specify the work plan in a systematic way, assigning adequate manpower to the amount of work and this work should be appropriately and evenly disseminated.
Suggestions for further research are that contrastive studies about the level of the quality of life of other groups should be conducted, for example, government employees and permanent employees. A study of the same subject should be repeated, at intervals of approximately 5-10 years, to find out what direction the level of the quality of life of the officials is heading towards. This will benefit the development of the officials’ quality of life.
2. People’s Satisfaction towards Public Works Service of Phra Nakhon Si Ayutthaya City Municipality
The objectives of this research were to study people’s satisfaction towards public works service of Phra Nakhon Si Ayutthaya City Municipality, to explore related factors of people’s satisfaction towards public works service and to study the problems as well as the development guideline for the service system of public works service of Phra Nakhon Si Ayutthaya City Municipality. A sample of 397 people who used the service system of public works service of Phra Nakhon Si Ayutthaya City Municipality. Frequencies, percentage, Chi-Square test and Gamma correlation coefficient were used as statistical techniques.
The finding revealed that, in general, most people in the study were satisfied with the service system of public works service at the high satisfaction level. Occupation significantly correlated with people’s satisfaction towards public works service. But gender, age, marital status and education not significantly correlated with people’s satisfaction towards public works service.
The suggestions were as follows the organization should reduce process and adjust work instruction. Introduce a new technology for new service system. Finally, adjust attitude and develop personality of officials to always ready for service.
And the suggestions for the next research were as follows there should be the qualitative research are interviews and observations. Should be study people’s satisfaction towards service of each a section and study problems and obstacles affecting the performance of public employees in Phra Nakhon Si Ayutthaya City Municipality. And comparison of data with other Municipalities for development of service to the efficiency, the effectiveness, the response to people’s demand, and the same standard.
3. Factors Affected to Effectiveness of Waste Management of Phra Nakon Si Ayutthaya City Municipality, Phra Nakon Si Ayutthaya Province
This research had objectives to study the efficiency of waste management in the Municipality of Ayutthaya, study factors affecting the efficiency of waste management in the Municipality of Ayutthaya and to propose ways to strengthen the efficiency of waste management in the Municipality of Ayutthaya. The sample used in this study was the people of Ayutthaya municipality of 400 peoples.Questionnaire was used to collect data / statistical methods used to analyze quantitative data such as frequency hypothesis testing using statistical analysis, the chi-square test and measure the relationship between variables by Gamma with significant level of .05.
The findings showed that the level of efficiency in the management of municipal waste in a total of 193 peoples, representing 48.25 per cent and the factors that affect the efficiency of waste management were waste collection on time, the availability of equipment for garbage collection, the adequacy of the amount of trash in the community, educating the public about waste and garbage and publicity about the garbage collection.
The recommendations from the findings were the punctuality of garbage collection, Municipal garbage collection schedule should be set of each community and post them in the community so that people can know the exact schedule of garbage collection.
The availability and suitability of equipment used for waste storage. Municipalities should be labeled waste storage device to match the type of waste collected.
The number of bins in the Community Municipalities should increase the number of bins to meet the needs of the community. The color of the trash should be separated by type of waste.
The knowledge of the waste, Municipalities should develop training programs for waste separation annually including the award community with sorting waste properly.
PR Municipal councils should be prepared to meet the public thoroughfare, to promote and to hear complaints and answer questions of the public.
Recommendations for further research, there should be studied by adding more independent variables such as the condition of the garbage truck. Garbage disposal, etc., and should have the satisfaction of storing solid waste and sewage in other local government agencies in such Province Provincial Administration Organization or Community. To determine the level of satisfaction of the people and the factors that affect customer satisfaction in order to bring the research to develop improved methods of storing garbage and filth of the next government.
4. Morales in Working of Customs Officer in Goods Containers Assessment by X-ray Machine
The research entitled Morales in Working of customs Officer in Goods containers Assessment by X-ray Machines aimed to study the level of work morale of the Customs Department’s officers, to explore factors which affect to work morale of the Customs Department’s staffs who work on investigating containers by using an X-ray machine, and to provide a guideline to promote work morale for staffs of the Customs Department who are responsible for using an X-ray machine to examine containers. This qualitative research used a questionnaire as a research instrument. The population of this study was 124 employees of the Customs Department. Data analysis included frequency, percent, average (x ̅) and standard deviation (S.D.), applied Pearson’s correlation coefficient to understand forms of relationship, and then compared values from those statistics by testing hypotheses with T-test and F-test. If the difference of particular values is significant, the Scheffé’s method would be performed to compare each two of those values.
Results of this research shows that the majority of correspondents were male, aged between 31-35 years old, completed an undergraduate education, and had work experience of between 1-5 years. The officers working on container examination by an X-ray machine mainly were at a medium level of opinion about work morale in general and in both five dimensions as the average was 3.09.
Recommendations from this study were as follows. First, management should define clear regulation and criteria on rewards from the work, such as detection reward. In addition, the Department should build safe facilities and work environment; for instance, procuring X-ray radiation suits, do a regular job rotation, had more activities to develop relationships with colleagues, such as an annual sports competition that will provide an opportunity for employees to meet together after work, announce employees of the month in each category to raise employee pride, and lastly set a clear career path.
Finally, for the future studies, they should consider factors leading to work morale of servants of similar organizations with the aim of developing efficiency of those organizations and their staffs. Also, continuous employee efficiency and capability building as well as factors further promoting organizational excellence should be taken into account.
5. Factors Affecting Job Satisfaction of Officers of The Customs Department
The research titledFactors Affecting Job Satisfaction of Officers of The Customs Departmentaimed to explore factors that influence job satisfaction of government employees under the Customs Department and to provide suggestions to improve and raise thesatisfaction.The sample was400government officers of the Customs Department. A questionnaire developedfrom literature review was used and collected data was then analyzed to find out conclusion in accordance with research questions.
Findings revealed that the Customs Department’s government officials had an overall opinion of every aspect at a high level, which was measured as an average of 4.06. When considered each dimension, they also had an opinion at a high level.The factor with a highest average was job security (mean= 4.33), followed by interpersonal relations with colleagues (mean= 4.30) and consistency between job characteristics and expectation of performing officers (mean= 4.20).
Suggestions of this study were as follows.
1) In terms of job security, the Customs Department should provide trainings and rehearsal about working with risky jobs constantly, and also the Department should procure equipment or devices that help prevent hazards at work to the Customs Department’s servants.
2) Regarding to interpersonal relations with colleagues, the Department should promote a variety of clubs or activities outside of work hours, such as music club, English club, Chinese club,Sports clubs and volunteer groups.
3) For consistency between job characteristics and expectation of performing officers, the Department should rotate the Customs Department’ servants to work in the new position or the new location every 4 years or less.
4) As per interpersonal relations with supervisors,the Customs Department should offer an opportunity to the government officials in order for them to give opinions or suggestions to their supervisors freely through various activities and channels; for instance, a seminar for chief customs officer, middle management seminar program and opinion surveys of the Department’s servantsvia online questionnaires.
5) For appropriateness of compensation to the mission, the Customs Departmentshould propose the Ministry of Finance to allow the Department to allocate overtime paysand fees by job positionsto all performing officers without handing a part of income as the public revenue, because those kinds of compensation are collected from customers not the government budget. Also, the Departmentshould propose the Ministry to consider criteria for reward allocation which matches to risky tasks. To illustrate, setting clear and fair prize eligibility criteria. In addition, the Customs Department should propose Office of the Civil Service Commission (OCSC) to consider approving the new job positions as well as increase in compensation for those working with machines or devices which require expertise and is harmful to life or health like the job position that requires skills and expertise for operating the X-ray container inspection system.
For the future researches, they should consider another dimension of the Department, such asfactors influencing employee engagement, as well as compare to another organization having the similar missions. Last but not least, job satisfaction based on qualitative research with the aim of deeply studying characteristics of each factor that affects to job satisfaction should be taken into account.
6. Factors Affecting the Performance Efficiency of the Ministry of Education’s Office of the Permanent Secretary Personnel
The research of the title ‘Factors Affecting the Performance Efficiency of the Ministry of Education’s Office of the Permanent Secretary Personnel, has purpose to study on efficiencies including to measure in efficiency level of performance and give the suggestion for increasing the efficiency in performance of officials under Office of Permanent Secretary, Ministry of Education by using the quantity research methodology and use questionnaires as instrument for data collection from officials under Office of Permanent Secretary, Ministry of Education as the sample at amount 829 persons.
The statistics were used in data analysis those were frequency, percentage for testing on the research hypothesis to search the correlation of variables by searching Chi-Square statistic and direction of relation from Gamma Correlation Coefficient Analysis at statistical significance level .05.
The results of the study were found that most of the sample had opinion at high level on the aspect of executive leadership in overall. Executives have capability in coordination with other agencies. Executives have a nice characteristic. They have competency in administration and fairness in respectively. The result of hypothesis test in individual aspects those were educational level, job position and experiences were different. There were not affected to performance efficiencies of officials under Office of Permanent Secretary at statistical significance level .05.
Aspect of progress in job position in overall was found that most of the sample had opinion at middle level that agency had appropriately evaluation. They had opportunities for encouragement and development in skills and capabilities of personnel for preparing to higher positions those have been encouraged and got opportunities for training, seminar, study visit, education in higher degree for their own development in continuity. Addition, they obviously had progressive opportunities in their works as respectively. The performance efficiencies in overall were at high level. They could finish in work on time and perform with good quality. The results of hypothesis test were found that performance factors are aspects of executive leadership, progress in job position, performance satisfaction and environment in working had different those have affected to performance efficiencies of officials under office of Permanent Secretary, Ministry of Education at statistical significance level .05.
The research suggestions were that as follows;
1. Aspect of executive leadership, there would take the good governance principles for using in administration and assign clearly for the work task and job assignment.
2. Aspect of progress in job position, executive shall emphasize on knowledge,
competencies. There are define the standard rules for all position advancement, can be flowing by self and set the indicators those are be fair.
3. Agency shall have the giving of morale and will in work such bonus, compliment, reward, welfare to personnel for performance satisfaction.
4. Aspect of working environment, agency shall have assignment for 5 S management as continuously.
The suggestion to next research is that shall study on research to search the model of standard rules assignment for all position progress to be flowed and set the indicators those are be fair in each position.
Keywords : Factors, Performance Efficiencies, Office of Permanent Secretary,
Ministry of Education
7. The Study of Leadership of the supervisor Influence the Operation of Subordinates: A Case Study of Office of the President Silpakorn University Taling Chan
This research is conducted to study 1) the leadership of supervisors influencing job satisfaction of subordinates 2) the leadership of supervisors influencing efficiency and effectiveness at work of subordinates 3) the leadership of supervisors influencing organizational commitment of subordinates. The venue of the study is Finance Division and Personnel Division at the Office of the President, Silpakorn University, Taling Chan.
Qualitative research is conducted by determining 15 key persons to provide essential information, consisting of supervisors and subordinates at Finance Division and Personnel Division, and scholars specializing leaderships. The data collection methods are personal interview along with questionnaires and researching supporting information from academic resources and relevant researches. There are 4 types of leaderships determined as characters of leaderships: 1) Scientific Leadership 2) Democratic Leadership 3) Charismatic leadership 4) Autocratic Leadership.
There are 3 independent variables of the leaderships: 1) the leadership of supervisors influencing job satisfaction of subordinates 2) the leadership of supervisors influencing efficiency and effectiveness at work of subordinates 3) the leadership of supervisors influencing organizational commitment of subordinates.
The results of the study reflecting opinions regarding the leaderships from subordinates are leadership styles and the usage of principles, means, and process of leading of the supervisors
1. Leadership style of the supervisors clearly displays respect, love, and reliance in knowledge and abilities of subordinates equally, convey kindness, forgiveness, and instruct subordinates closely. The supervisors will take both barriers at work and personal issues of subordinates as duties which the supervisors will have to be involved to solve the problems. In case of obstacles at work, the supervisors will discuss to seek for solutions. The supervisors will order to apply the solutions resulted from the discussions immediately. Moreover, the supervisors will take apart in the solutions closely. Such supervisors are carrying the 4 determined leadership characters.
2. Leadership relating to the usage of principles and process of leading, the supervisors begin with establishing the understanding in policies, planning of projects, operation procedures, including creating plans of projects with operating subordinates, concentrating on laws, rules and regulations of the organization as a whole and as specifically responsible division. Besides, the supervisors will advise, instruct, and give opportunities for subordinates to study the details of work before taking operations. If having questions, the subordinates are able to ask the supervisors. If having other suggestions regarding more suitable operation procedures, the supervisors will discuss about such suggestions or opinions with operating subordinates in order to find mutual understanding before assigning tasks according to specialty of each subordinate or group. The supervisors emphasize that all subordinates have to acquire more knowledge in their operation fields. In addition, the supervisors will arrange discussion in small groups in order to advise and point out both strong points and weak points in operations regardless reprimands and cautionary warning. The supervisors will bring subordinates in many fields in difficult and huge scale projects in order to the idea exchanges and collaboration. The supervisors will focus on blended and integrated methods in operations.
3. The leadership of supervisors influencing efficiency and effectiveness at work of subordinates, the leadership style and leading methods. The supervisors have theoretical academic readiness and usage of research results displaying academic readiness and skills in administration and management of activities of the organization as well as preparation for working and creating collaborating working environment. In conclusion, the supervisors possess abilities in planning and making decisive decisions, responsibilities, fairness, good relations in organization, following and inspecting operations. All operations are on the basis of cooperation and collaboration from every section in the division. The supervisors use the strategies of preparation of personnel, analysis of working circumstances, clear ordering the analysis of work. The operating subordinates will improve knowledge, making progress, will be motivated in working, and develop organizational commitment. This leadership style and leading methods result clearly the efficiency and effectiveness at work from the supervisors and the subordinates. Besides, these will result the serious and sincere acceptance of roles of the leaders by the subordinates.
Title: The Study of Leadership of the supervisor Influence the Operation of Subordinates: A Case Study of Office of the President Silpakorn University Taling Chan
Name: Miss Chonlada Jaroenlap
Degree: Master of Public Administration
Major Public Administration
Advisor Sumet Saengnimnuan, Ph.D.
8. The Knowledge and Behavior in using Sufficiency Economy Philosophy for Application in Life of Government Officer the Department of Internal Trade Ministry of Commerce
This quantitative research had aimed at 3 objectives: 1) to study the knowledge and the understand in using Sufficiency Economy Philosophy of the government officer, the Department of Internal Trade Ministry of Commerce. 2) to study behavioral application in using Sufficiency Economy Philosophy for quality of life activities. 3) to be the guidelines for the officers in using Sufficiency Economy Philosophy in the lifestyles. The sample size of this study consists of 215 people which calculated by Yamane’s method the sample unit was used by the accidental sampling. The research instrument is questionnaire. The data-analysis were used the multiple descriptive statistic methods, such as frequency, percentage, mean and standard deviation. In addition, researcher compares and tests the difference of mean with T-test and One-way Anova.
The results showed that most government officers, the Department of Internal Trade Ministry of Commerce were a medium level of knowledge and understanding in the Sufficiency Economy Philosophy and were a high level of behavior application in using Sufficiency Economy Philosophy for application in life ( = 3.81, S.D. = 0.870). The behavioral comparatives analysis were classified by personal status found that the different sex, age, education level, the official period, knowledge and the understanding Sufficiency Economy Philosophy were strongest probability significant different level at 0.01 or even of 0.00.
Recommendations from the research are: The Department of Internal Trade Ministry of Commerce should set up seminar about the scientific knowledge and the understand technical knowhow in using “Sufficiency Economy Philosophy”. These should be a policy to promote and support activities related to Sufficiency Economy Philosophy and should be campaigning for self-conduct to Sufficiency Economy Philosophy.
Recommendations from the next research, it should to research the knowledge and behavior in using Sufficiency Economy Philosophy for application of life of the government officers in the Ministry of Commerce and other ministry. Qualitative research may be included for more in-depth study. In addition, should be study on the model in using Sufficiency Economy Philosophy for application of life of government officer the Department of Internal Trade Ministry of Commerce by tolerable, rational, are immune and the conditions of knowledge and virtue. The research should be stated in what and how to do?
Title: The Knowledge and Behavior in using Sufficiency Economy Philosophy for Application in Life of Government Officer the Department of Internal Trade Ministry of Commerce
Name: Mr. Pavarich Metta
Degree: Master of Public Administration
Major: Public Administration
Advisor: Asst. Prof. Mekin Methawikul, Ph.D.
9. Satisfaction of the Customers of Fund For Empowerment of PWDs for Debt Payment Through Service in Bangkok Area
This research aims to Study satisfaction and study factors affecting the payment service satisfaction of the Department for Empowerment of Persons with Disabilities fund members that settle the debt through the counter service. The study bases on 400 Counter Service users and the Department for Empowerment of Persons with Disabilities fund member in Bangkok. The data analysed by descriptive, percentage, mean, and analysis.
To be able to increase the repayment channel will benefit for the disable customer also reduce the risk and increase efficiency of the fund.
The research found that the sample group of highly satisfied users to Counter Service has the average value equal to 4.16. The sample group of highly satisfied users to service process has the average value equal to 4.71. The sample group of satisfied users to service process by factor of Fast and accurate has the average value equal to 4.72. The sample group of moderate satisfied users to Counter Service has the average value equal to 3.03. The average 4.93 of sample group of user highly satisfied with on fee. This shows that free service will encourage more users in the future. The sample highly satisfied, the average score was 4.73, with the satisfaction of paying near work / home. The average of 4.76 make a payment where there are convenient transportation facilities from home to service station Payment. The staff is highly satisfied by the user with the average 4.76 because the staff is very polite. This will be a factor that users are more likely to use the service through counter service continuously. The results of this research will be beneficial to the management in developing the service to be faster and more accurate. Reducing service procedures will encourage more users. As well as being beneficial to follow up and evaluation of service for the Department for Empowerment of Persons with Disabilities fund members. To settle the debt through the counter service will be useful to bring research results to improve and develop loan services.
KEWORDS : Satisfaction Customers Fund For Empowerment of PWDs payment through service.
Title : Satisfaction of the Customers of Fund For Empowerment of PWDs for Debt Payment Through Service in Bangkok Area.
By : Miss.Ajcharaphan Panboot
Degree : Master of Public Administration
Major : Public Administration
Advisor : Dr.Sumet Sangnimnuan
10. Reorganizing the Alien Work Force by Using the Methods of Nationality Inspection, Visa Stamping and Work Permission Consideration of the Workforces of Cambodian, Lao and Myanmar Nationalities in a One Stop Service
The objectives of this research were to study the process of nationality inspection, visa stamping and work permission consideration of alien workforces and to propose solutions on administering such activities on the alien work forces of Cambodia, Laos and Myanmar nationalities. This research employed qualitative method, collecting the data by interviewing two groups of informant including alien workers from Cambodia, Laos and Myanmar and government officials.
The result of the study, based on interviews with the alien workforces, indicated that the system of One Stop Service remains a time-consuming process requiring excessive procedures thus, causing the waste of time and being costly. The informants suggest streamlining the process and procedures of the related public agencies and increasing the number of the service centers and more officials on duty to facilitate a one day completion of task in addition to welfares such as. household service, medical treatments, travel expense, etc.
Based on the results of the study, the recommendations include the personnel training and development, the amending of related law, regulations and procedures to cope with changes and being effectively implement, the arrangement of information system and database of the Department of Employment into one single standard. All of these will require knowledge in innovation and technology to enable a responsive network of the public service system for the people.
Keyword : Alien Work Force, Nationality Inspection, Visa Stamping
Title: Reorganizing the Alien Work Force by Using the Methods of Nationality Inspection, Visa Stamping and Work Permission Consideration of the Workforces of Cambodian, Lao and Myanmar Nationalities in a One Stop Service
Name: Mr. Phuwakorn Tosingkhon
Degree: Master of Public Administration
Major: Public Administration
Advisor: Assistant Prof. Dr. Chaiyanant Panyasiri
11. Career Guidance for Preparing the students in Bangkok Entering Labour Market
This research aims to study the important , problem and process of career guidance and present how to prepare the student in Bangkok before enter to the labour market. This research is an qualitative research that use the analysis of relevant documents and interview the students , teachers , staff and administrator of the Department of Employment by interview. The research found that the labour market currently has an imbalance between labour supply and labour demand. So some sectors there are a lot of labour demand but the labour supply is not so much, however some sectors there are a lot of labour supply but the labour demand is not so much. This problem is due to the lack of good preparation before enter to the labour market. From interviews, the students they weren’t prepare themselves. They have not the target and no plan what will be in the future. They think it is far away. About the study, they will choose that the parent would like or choose by friends. They don’t know about trend of labour market , personality and skill. Their attitude are also based on personal value. The parent aim to their children educated a degree rather than study for a future career. Therefore, it is necessary to planning about the human resource. To resolve the problem , career Guidance is an important method for helping the students to decide whether to study or choose a career in accordance with their knowledge , abilities , personality and aptitude. Cause to earn the living.
The results of the study can recommend the preparing the students before enter to the labour market , career guidance is a process that can resolve about this problem. That the government must set clear policies and measures and the relevant agencies need to bring the technology to benefits , develop and produce an information of the career , world of education and trend of the labour market and publishing to the interested and stakeholders. It is also necessary to integrate the interdisciplinary work. The researcher recommends , career guidance is a best process for preparing the students before enter to the labour market. The students should to get the service of career guidance by online personality test and do the career planning. If the students do that , we will have a big database for using and take the result of personality test to analysis each individual and send to the school for plan and manage the teaching and learning. The teaching and learning should insert the content about career information , education information and labour market information and develop the teacher by training , make them to know and understand the career guidance process. Make the modern of the education information , career information and labour market information. Establish a career information center in school for learning. Make a contribution between the various sectors and make the parent to understand for support and help the student to decide whether to study or choose a career in accordance with their knowledge , abilities , personality and aptitude.
Suggestions for further research. The topic of this research should be expanded nationwide of nation, it will benefit for the students in preparing before enter to the labour market and the government can use the information for human resource management.
keyword: Career Guidance
Research Title : Career Guidance for Preparing the students in Bangkok Entering Labour Market.
Researcher : Mr. Anat Ladloy
Degree : Master of Pubic Administration
Major : Pubic Administration
Advisor : Sumet Saengnimnuan, Ph.D.