| Title: | A Study of Guest Service Excellence through Front Office and Club Lounge Operations at Hyatt Regency Sukhumvit Bangkok |
| Author: | Ms, Phoo Pyae Pyae Kyaw |
| Advisor: | Mr. Ashutosh Mishra |
| Degree: | Bachelor of Business Administration Program in Hotel and Tourism Management (International Program) |
| Major: | B.B.A. (Hotel and Tourism Management) |
| Faculty: | วิทยาลัยนานาชาติ (International College) |
| Semester/Academic year: | 1/2568 (2025) |
Abstract
This report, *A Study of Guest Service Excellence through Front Office and Club Lounge Operations at Hyatt Regency Sukhumvit Bangkok*, examines how Hyatt Hotels Corporation applies its brand values and service standards through daily operations. The internship aimed to connect academic knowledge with real hotel practices, provide exposure to a luxury service environment, and observe Hyatt Regency’s service philosophy in action. Practical experience was gained within the Front Office Department, including assisting with check-in and check-out procedures, handling guest inquiries, and coordinating with housekeeping, concierge, and food and beverage teams to ensure seamless service. Additional responsibilities included supporting in-room check-ins to enhance guest arrival experiences. Club lounge operations involved welcoming VIP and Globalist guests, managing lounge access, and delivering personalized services for special occasions. Challenges were managed through teamwork and supervisor guidance. Overall, the internship enhanced professionalism, adaptability, time management, and understanding of personalized guest service in luxury hospitality.
Keywords: Premium Guest Service, Guest Satisfaction, Luxury Hotel Operations
Mr. Ashutosh Mishra, บธ.บ. (การบริหารการโรงแรมและการท่องเที่ยว) – B.B.A. (Hotel and Tourism Management), วิทยาลัยนานาชาติ (International College), บริหารธุรกิจบัณฑิต สาขาวิชาการบริหารการโรงแรมและการท่องเที่ยว (หลักสูตรนานาชาติ) – Bachelor of Business Administration Program in Hotel and Tourism Management (International Program), 1/2568 (2025)