Experiential Report on Guest Service Agent and Receptionist Roles at Cholchan Pattaya Beach Resort

Abstract

This cooperative education report presents the practical learning experience gained from working as a Guest Service Agent and Receptionist at Cholchan Pattaya Beach Resort, Pattaya, Thailand. The objective of this cooperative education program was to integrate academic knowledge from hotel and tourism studies with real-world professional practice in the hospitality industry. Throughout the training period, responsibilities included front desk operations, guest check-in and check-out procedures, handling reservations, responding to guest inquiries and complaints, coordinating with other departments, and maintaining high standards of customer service. This experience enhanced essential professional skills such as communication, problemsolving, teamwork, time management, and service etiquette in a multicultural environment. Additionally, the cooperative education provided valuable insight into hotel operational systems, service standards, and guest satisfaction management. The knowledge and skills acquired during this placement contributed significantly to professional development and prepared the student for future employment in the hospitality and tourism sector

Keywords: Guest Service Agent, Receptionist, Front Office Hospitality Industry, Customer Service

Mr. Ashutosh Mishra, บธ.บ. (การบริหารการโรงแรมและการท่องเที่ยว) – B.B.A. (Hotel and Tourism Management), วิทยาลัยนานาชาติ (International College), บริหารธุรกิจบัณฑิต สาขาวิชาการบริหารการโรงแรมและการท่องเที่ยว (หลักสูตรนานาชาติ) – Bachelor of Business Administration Program in Hotel and Tourism Management (International Program), 3/2567 (2024)