Commercial Bank of Nepal NMB Bank Limited

Abstract

This report summarizes my 16 weeks of internship at NMB Bank, Chipledhunga. NMB Bank Limited licensed as “A” grade financial institution by Nepal Rastra Bank in May 2008 has been operating in Nepalese Financial market for over twenty years with headquarters in Kathmandu is one of the leading commercial banks in the banking industry. The bank is licensed by the central bank of Nepal, the Nepal Rastra Bank and has 181 branches across the nation providing retail and commercial banking services. Objective of the study includes: (1) To study the entire banking system. (2) To examine the overall service of the customer service department. (3) To acquire knowledge on banking activities and the environment. (4) To understand the practical implementation of academic knowledge. With the company I was assigned to work in the customer service department under the supervision of Operation Incharge. The responsibilities include product counseling, service counseling, account operation, distribution activities, handling phone calls, providing balance statement, Recording cheque book and debit card, Handling Photocopy machine, Preparation of cheque, Providing Information to the customers, Fill up the cash/cheque deposit voucher, Calling existing customer to update KYC.

This report analyses the several cooperative education tasks that were completed, the challenges encountered during those tasks, and the potential solutions chosen to finish the assignment. This report also emphasises how the entire experience has helped me learn a variety of new skills and topics that will be helpful in my future career endeavours.

Keyword: commercialbankingservices,KYC,customer-service

อาจารย์หญิง ซานี่ – Miss Yhing Sawheny, บธ.บ. การตลาด (หลักสูตรนานาชาติ) – B.B.A. Marketing (International Program), บริหารธุรกิจ (Business Administration), บริหารธุรกิจบัณฑิต สาขาวิชาการตลาด (หลักสูตรนานาชาติ) – Bachelor of Business Administration Program in Marketing (International Program), 2/2566 (2023)