| Title: | Delivering Personalized Guest Experiences in an Ultra-Luxury Resort: A Guest Relations Intern Perspective |
| Author: | Sanjeev Kumar Saud |
| Advisor: | ดร.หญิง ซานี่ – Dr. Yhing Sawheny |
| Degree: | Bachelor of Business Administration Program in Hotel and Tourism Management (International Program) |
| Major: | B.B.A. (Hotel and Tourism Management) |
| Faculty: | International College |
| Semester/Academic year: | 1/2568 (2025) |
Abstract
This report provides my comprehensive overview of my learning skills and giving exceptional service to guests as Guest Relation intern in Phu lay Bay Ritz Carlton Reserve at Krabi, Thailand. Phu lay Ritz Carlton Reserve is the Ultra- luxury Property of Marriott. The main objective is to do training at this property for getting in-depth knowledge about the service and learning how to enhance my communication skills. The guest relation officer is the central nerve of the hotel. We have different elite members like Sliver, Gold, Platinum, Titanium, Ambassador. I check that our guest is an elite member then we provide amenities to them by their elite rank. Sometimes elite members get room upgrades. like some guests have a honeymoon or anniversary and birthday we provided amenities from our side. Working In this property I get in-depth knowledge about my department. The team is very quick to give solutions and helpful nature and very professional to work. Working and getting excellent knowledge about the detailing of the guest service and enhanced my communication skills helps me to grow my career in the future.
Keywords: Guest Relation Officer, Marriott, Ultra-luxury Property, Elite member.
ดร.หญิง ซานี่ – Dr. Yhing Sawheny, บธ.บ. (การบริหารการโรงแรมและการท่องเที่ยว) – B.B.A. (Hotel and Tourism Management), วิทยาลัยนานาชาติ (International College), บริหารธุรกิจบัณฑิต สาขาวิชาการบริหารการโรงแรมและการท่องเที่ยว (หลักสูตรนานาชาติ) – Bachelor of Business Administration Program in Hotel and Tourism Management (International Program), 1/2568 (2025)