Enhancing Guest Experience through Service as a Guest Service at Nora Beach Resort & Spa, Koh Samui

Abstract

This internship report presents my training experience at Nora Beach Resort & Spa, Koh Samui, Thailand. The purpose of the internship was to gain practical experience in the hospitality industry and apply the knowledge learned in the classroom to real-world situations. I learned about daily hotel operations, guest service procedures, and the importance of teamwork and communication in providing high-quality service. The experience allowed me to improve my professional skills, especially in customer service and problem-solving, while understanding the standards and expectations of a luxury resort environment. During my time at Nora Beach Resort & Spa, I gained valuable insights into the importance of guest satisfaction, teamwork, and effective communication in maintaining the resort’s high service standards. I observed how professional hospitality staff manage guest inquiries and complaints, ensuring that every visitor enjoys a memorable and pleasant stay. This exposure allowed me to develop and refine my customer service, problem- solving, and interpersonal skills, which are essential for a successful career in the hospitality field. Overall, this internship provided valuable insights into the hospitality field and greatly contributed to my personal and professional development.

Keywords: Guest service, Professional skills, Problem solving

ดร.หญิง ซานี่ – Dr. Yhing Sawheny, บธ.บ. (การบริหารการโรงแรมและการท่องเที่ยว) – B.B.A. (Hotel and Tourism Management), วิทยาลัยนานาชาติ (International College), บริหารธุรกิจบัณฑิต สาขาวิชาการบริหารการโรงแรมและการท่องเที่ยว (หลักสูตรนานาชาติ) – Bachelor of Business Administration Program in Hotel and Tourism Management (International Program), 1/2568 (2025)