June 21, 2026
| Title: | Medical Billing Operations in a Global IT Environment: A Co-Op Experience at Leapfrog Technology |
| Author: | Utsabi Shrestha |
| Advisor: | Mr. Michael Slater |
| Degree: | Bachelor of Business Administration Program in Marketing (International Program) |
| Major: | B.B.A. Marketing (International Program) |
| Faculty: | Business Administration) |
| Semester/Year: | 2/2568 (2025) |
Abstract
This report is based on the cooperative research performed at Leapfrog Technology under the Signetic Project from February 9 to November 6. The internship was finished in the role of Medical Billing Operations Associate at the Dillibazar location. The main aim of the collaborative study was to obtain hands-on experience with healthcare billing processes, insurance claims management systems, and professional workflow methods in a global corporate setting.
The report emphasizes the organizational framework, operational procedures, workflow systems, and knowledge acquired throughout the internship.The internship primarily focused on examining patient billing data, handling insurance claims, addressing denied claims, correcting claims errors, and resubmitting claims through various insurance platforms such as BCBS, Medicaid, United Healthcare (UHC) and Availity,using the Signetic portal and Microsoft Excel. Furthermore, consistent communication and meetings with clients in the United States offered significant insight into managing international workflows and engaging with clients professionally.
The report includes a SWOT analysis of Leapfrog Technology, highlights operational difficulties encountered during the internship, and offers potential solutions and suggestions for enhancing workflow efficiency and operational management. Additionally, the report addresses the technical expertise, interpersonal skills, and vocational abilities acquired during the cooperative study experience.
The internship experience greatly enhanced communication skills, teamwork capabilities, time management, analytical thinking, flexibility, and professionalism in the workplace. It also aided in closing the divide between theoretical academic understanding and practical industry implementation. In summary, the cooperative experience at Leapfrog Technology provided significant professional exposure and deepened my understanding of healthcare billing processes in an international IT and operations setting.
The report emphasizes the organizational framework, operational procedures, workflow systems, and knowledge acquired throughout the internship.The internship primarily focused on examining patient billing data, handling insurance claims, addressing denied claims, correcting claims errors, and resubmitting claims through various insurance platforms such as BCBS, Medicaid, United Healthcare (UHC) and Availity,using the Signetic portal and Microsoft Excel. Furthermore, consistent communication and meetings with clients in the United States offered significant insight into managing international workflows and engaging with clients professionally.
The report includes a SWOT analysis of Leapfrog Technology, highlights operational difficulties encountered during the internship, and offers potential solutions and suggestions for enhancing workflow efficiency and operational management. Additionally, the report addresses the technical expertise, interpersonal skills, and vocational abilities acquired during the cooperative study experience.
The internship experience greatly enhanced communication skills, teamwork capabilities, time management, analytical thinking, flexibility, and professionalism in the workplace. It also aided in closing the divide between theoretical academic understanding and practical industry implementation. In summary, the cooperative experience at Leapfrog Technology provided significant professional exposure and deepened my understanding of healthcare billing processes in an international IT and operations setting.
Keywords: Medical Billing, Healthcare Operations, Insurance Claims Management, Medical Billing Operations Associate, Healthcare Billing Systems, Claim Processing