| Title: | Operational Excellence in Front Desk and VIP Preparations at Sukhumvit Park Marriott Executive Apartments |
| Author: | Ms. Maint Thu Thu Swe |
| Advisor: | Mr. Ashutosh Mishra |
| Degree: | Bachelor of Business Administration Program in Hotel and Tourism Management (International Program) |
| Major: | B.B.A. (Hotel and Tourism Management) |
| Faculty: | International College |
| Semester/Academic year: | 1/2568 (2025) |
Abstract
This report entitled ‘Operational Excellence in Front Desk and VIP Preparations at Sukhumvit Park Marriott Executive Apartments’, details a four-month internship from August 25 to December 26, 2025, focused on the critical, behind-the-scenes logistics that enable a five-star guest experience. Serving as a Front Desk Intern within the Front Office Department, my role was uniquely centered on the systematic preparation for arriving guests with a specialized emphasis on VIP and Marriott Bonvoy elite members. The primary objectives were to: (1) master the procedural checklist governing pre- arrival readiness, (2) understand the strategic importance of personalized amenities in fostering guest loyalty, and (3) analyze the operational workflow that connects front desk administration with flawless guest arrival. The report provides a detailed analysis of my core duties, which were dictated by a daily trainee checklist. These responsibilities included the verification and preparation of personalized welcome cards and amenities (fruit, wine, cakes) the meticulous assembly of registration documents and the precise timing of in-room setups. This study concludes that excellence in luxury hospitality is predicated on invisible diligent preparation and flawless cross-departmental execution. The internship profoundly developed my skills in attention to detail, time management, procedural adherence and an understanding of the Marriott service culture, providing an indispensable foundation for my future career in hotel operations.
Keywords: VIP Preparation, Amenity Management, Front Desk Operations, Pre-Arrival Logistics, Marriott Bonvoy
Mr. Ashutosh Mishra, บธ.บ. (การบริหารการโรงแรมและการท่องเที่ยว) – B.B.A. (Hotel and Tourism Management), วิทยาลัยนานาชาติ (International College), บริหารธุรกิจบัณฑิต สาขาวิชาการบริหารการโรงแรมและการท่องเที่ยว (หลักสูตรนานาชาติ) – Bachelor of Business Administration Program in Hotel and Tourism Management (International Program), 1/2568 (2025)