The Influencing Factors of Employee Turnover Intention in Nanjing Wanhai Hotel

Abstract

Turnover intention refers to an employee’s conscious and deliberate willingness to leave their current job. In recent years, the high turnover rate of hotel employees in China-Mainland has received continuous attention from the public and scholars. Like other hotels, Wanhai Hotel is also facing the problem of employees’ high turnover rate. Moreover, in recent years, with increasing economic downturn pressures, the employee turnover rate in Wanhai Hotel has shown a worsening trend, posing a serious threat to the healthy development of the hotel.
Given the above considerations, based on the propositions of Social Exchange Theory and Career Anchor Theory, this study examined the influencing factors of employees’ turnover intention in Nanjing Wanhai Hotel. Specifically, this study focused on the following three factors: 1) social support, 2) job satisfaction, and career commitment.
A questionnaire survey was conducted to examine the influencing factors of employees’ turnover intention in Nanjing Wanhai Hotel. Participants of this study were 45 employees in Wanhai Hotel (32 females, 13 males). Validated scales were used to measure participants’ social support, job satisfaction, and career commitment. Three linear regression equations were conducted to examine the effects of the three factors on employees’ turnover intention. The results showed that: 1) social support had a significantly negative influence on turnover intention; 2) career commitment had a significantly negative influence on turnover intention; and 3) job satisfaction had a significantly negative influence on turnover intention.
Three key conclusions can be drawn from this study: social support can mitigate employees’ turnover intention; career commitment can mitigate employees’ turnover intention; and job satisfaction is helpful for alleviate employees’ turnover intention. By systematically exploring the influencing factors of employees’ turnover intention, this study enriches the research in the field of employees’ turnover intention.

Keywords: turnover intention, social support, job satisfaction, career commitment, hotel industry

6717195011 Zhang Jiayu, 2568 (2025). Advisor: Dr. Ma Yu, สารนิพนธ์ (Independent Study), The Influencing Factors of Employee Turnover Intention in Nanjing Wanhai Hotel, นำเสนอในที่ประชุมวิชาการ (Conference), The 18th National and International Academic Conference 2025, ปริญญาโท (Master’s Degree), บัณฑิตวิทยาลัย (Graduate School), Master of Business Administration, International Business Management, Siam University, Bangkok, Thailand – มหาวิทยาลัยสยาม กรุงเทพมหานคร ประเทศไทย