Overseeing the Management of the Fairfield branch of the Marriott Hotel through Human Resources

Abstract

This report aims to summarize my 16-week internship experience at Fairfield by Marriott in Thamel, Kathmandu, Nepal, a branch hotel of Marriott International. Marriott’s core values emphasize their dedication to serving customers, pursuing excellence, embracing change, demonstrating integrity, and creating memorable guest experiences. These values guided the company’s operations and corporate culture, influencing how they engaged with guests, employees, and the communities they served.
Supporting and improving hiring procedures, ensuring smooth onboarding for new hires, creating employee engagement programs, setting up training sessions to improve skills, and developing and implementing HR rules and regulations were among the internship’s goals. Reviewing candidate profiles, conducting interviews, organizing orientation and onboarding activities, and helping to plan skill development workshops were among the tasks completed throughout the internship. In addition to creating a cooperative work atmosphere that promoted employee development and happiness, special attention was paid to making sure that HR operations met with labor laws and industry standards.
Finally, this report analyzes how important human resource management is to the hospitality sector and how it affects maintaining service quality, achieving organizational objectives, and overcoming obstacles in a competitive market. The internship offered valuable knowledge about HR best practices and how to use them to boost employee performance, increase employee retention, and promote a welcoming work environment that is in line with Marriott’s excellent track record across the world.

Keywords: Hospitality Industry, HR Best Practices, Professional Development, HR Policies and Procedures

ดร.หญิง ซานี่ – Dr. Yhing Sawheny, บธ.บ. การตลาด (หลักสูตรนานาชาติ) – B.B.A. Marketing (International Program), บริหารธุรกิจ (Business Administration), บริหารธุรกิจบัณฑิต สาขาวิชาการตลาด (หลักสูตรนานาชาติ) – Bachelor of Business Administration Program in Marketing (International Program), 3/2566 (2023)