June 21, 2026
| Title: | Stakeholder Coordination and Operational Management in Nepal’s IT Industry Association: A Case Study of NAS-IT |
| Author: | Isha Phaiju |
| Advisor: | ดร.ศรีสุดา จงสิทธิผล – Dr. Srisuda Chongsithiphol |
| Degree: | Bachelor of Business Administration Program in Finance and Investment (International Program) |
| Major: | B.B.A. Finance and Investment (International Program) |
| Faculty: | Business Administration |
| Semester/Year: | 2/2568 (2025) |
Abstract
This cooperative education report entitled “Stakeholder Coordination and Operational Management in Nepal’s IT Industry Association: A Case Study of NAS-IT” highlights my learning as a Secretariat Intern at the Nepal Association for Software and IT Services Companies (NAS- IT). The internship aimed to bridge academic knowledge with practical organizational exposure, focusing on event coordination, stakeholder communication, financial tracking, documentation, and administrative operations within a national-level IT industry association in Nepal. During my internship, I was directly involved in supporting multiple operational functions including coordination of webinars, leadership programs, investment readiness sessions, and committee meetings such as Cybersecurity, FDI, and Executive Committee meetings. I assisted in preparing meeting minutes, drafting formal emails, managing RSVP forms, maintaining member communication, and coordinating with member companies for event participation and confirmations. Additionally, I contributed to financial tracking by reviewing bank statements, following up on payments, managing cheque deposits, and updating financial records in tracking systems. I also supported partnership management by drafting MOUs, maintaining value partner reports, and coordinating onboarding of new member organizations. The study identifies key operational challenges such as heavy reliance on manual communication systems, time-consuming payment follow-ups, fragmented documentation processes, and coordination delays among stakeholders. To address these challenges, the report recommends 3 improved digital workflow integration, centralized data management systems, structured communication channels, and enhanced automation of financial and event tracking processes. This internship significantly enhanced my professional, analytical, and communication skills while providing hands-on experience in organizational operations and stakeholder management. It also strengthened my understanding of how structured coordination and effective communication contribute to the smooth functioning of a professional industry association. Overall, the experience reinforced my interest in organizational management, operations, and stakeholder coordination within the business and technology sector
Keywords: Organizational Operations, Stakeholder Coordination, Event Management, Financial Tracking, Documentation, Member Relations