Project Title : Thai Young Pilots Camp for the winner of Thailand STEM Festival 2017 (Enhancing Service Efficiency of Staff in Thai Young Pilots Camp for the winner of Thailand STEM Festival 2017)
By : Ms.Nuttawadee Tangchitwisut, Dr.Nantira Pookhao Sonjai
Advisor : Dr.Nantira Pookhao Sonjai
Degree : Bechelor of Arts in Hotel Studies
Major : Hotel Studies
Faculty : Liberal Arts
Semester / Academic year : 1/2017
Abstract
The purposes of this research are to study about service provided by Thai Airways International Public CompanyLimited and to investigate service efficiency of THAI Young Pilots Camp for the winner of Thailand STEM Festival2017. The result showed that 81.25 percent of the respondents were male. 75 percent were students and 37.5 percentwere studying high school in grade 8. The efficient level of staff in relation to service provided at THAI Young PilotsCamp for the winner of Thailand STEM Festival 2017 revealed that knowledge and proper dress of staff was the mostefficient factor. In relation to place, the most efficient factor was the place is safe, clean and beautiful. The factor inrelation to activity, the most efficient factor was knowledge delivered by staff. Other factors that the respondents wereperceived as efficiency were food and beverage and equipments for activities. Finally, the outcome of this study couldbe used for the development of THAI Young Pilots camp and for enhancing service efficiency of the organization inthe future.