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Study on Employee Satisfaction of Four-Star Hotel in China

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Project Title: Study on Employee Satisfaction of Four-Star Hotel in China
Author: Kaisheng Chi
Advisor: Associate Professor Dr. Chao Qiu
Degree: Master of Business Administration
Major: International Master of Business Administration
Faculty: Graduate Schools
Academic year: 2017


Kaisheng, Chi. (2017). Study on employee satisfaction of Four-Star Hotel in China. (Master’s independent study). Bangkok: Master in Business Administration, Siam University.


With empirical approaches, survey research and statistical analysis, the author combined accurate qualitative research and quantitative research. Next, the author set up an evaluation mode for employee satisfaction of Huai’an Chuyun Hotel based on explaining the importance of employee satisfaction to corporate development and the theoretical foundation of employee satisfaction at home and abroad. Through the general situation of Huai’an Chuyun Hotel, the author conducted research and statistical analysis to find out the status quo of employee satisfaction in the hotel. The author then re-researched the demand characteristics of and differences between different employees in Huai’an Chuyun Hotel and analyzed main factors affecting employee satisfaction. Lastly, the author proposed countermeasures to improve the employee satisfaction degree of Huai’an Chuyun Hotel and achieve research objectives.

The thesis selects Huai’an Chuyun Hotel as its research object. Based on referring to domestic and foreign theoretical research on employee satisfaction, the author especially designed Questionnaire on Employee Satisfaction of Huai’an Chuyun Hotel. Next, the author adopted systematic methodology to find out the main factors affecting the employee satisfaction of Huai’an Chuyun Hotel, In this paper, data were analysed via principal component analysis, factor analysis and one-way ANOVA. There are close and essential connections between employees and hotels. The success of all hotels depends on employees. Employees play a crucial role in determining the survival and development of a hotel. By analyzing the statistical data of questionnaire research, the employees of Huai’an Chuyun Hotel have high affirmations of working rewards and work. In addition, most employees are also highly affirmed of their subordinates. In addition, employees are also satisfied with salary and welfare. Furthermore, hotel leaders affirm employees’ work. Conversely, employees have controversies about self-actualization, hotel values and hotel image. As a service industry, however, the hotel industry has unique natures. Hence the employees of Chuyun Hotel generally have bigger working pressure. Employees who have higher requirements on working challenges and capacity improvement have a lower satisfaction degree.

Keywords: Four-star hotel, Employee satisfaction, Staff turnover, Human resource management, Motivation.

Study on Employee Satisfaction of Four-Star Hotel in China

International Master in Business Administration (IMBA), Siam University, Bangkok, Thailand

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