| Title: | Experiencing and Analyzing as a Guest Service Agent in Kantel Hotel |
| Author: | Miss Twe Tar Lin Let Bo |
| Advisor: | Mr. Ashutosh Mishra |
| Degree: | Bachelor of Business Administration Program in Hotel and Tourism Management (International Program) |
| Major: | B.B.A. (Hotel and Tourism Management) |
| Faculty: | วิทยาลัยนานาชาติ (International College) |
| Semester/Academic year: | 3/2567 (2024) |
Abstract
This cooperative education report entitled “Experiencing and Analyzing as a Trainee of front office department at Kantel Hotel, Mandalay” summarises my internship experience from June to July 2025 at Kantel Hotel’s Front Office department. The report covers my duties, learning outcomes, and challenges faced during this period.
The primary objectives of this internship were to apply theoretical knowledge in a practical setting, gain professional skills in hospitality operations, and develop strong customer service competencies.
My main role involved managing guest check-ins and check-outs, handling guest inquiries, and assisting with reservation management through the hotel’s property management system.
During internship, I learned to effectively communicate with guests from diverse backgrounds, resolve operational issues collaboratively with colleagues, and apply some digital tools critical to the operation of front office. This experience has deepened my understanding of hotel management and strengthened my motivation to pursue a career in hospitality.
Keywords: Front Office, Hotel Management, Hospitality Industry, Customer Service
Mr. Ashutosh Mishra, บธ.บ. (การบริหารการโรงแรมและการท่องเที่ยว) – B.B.A. (Hotel and Tourism Management), วิทยาลัยนานาชาติ (International College), บริหารธุรกิจบัณฑิต สาขาวิชาการบริหารการโรงแรมและการท่องเที่ยว (หลักสูตรนานาชาติ) – Bachelor of Business Administration Program in Hotel and Tourism Management (International Program), 3/2567 (2024)
