| Title: | An analysis of Customer Service Operations and Digital Banking Implementations at Everest Bank Limited |
| Author: | Samita Ghimire |
| Advisor: | ดร. ชุติมาวดี ทองจีน – Dr. Chutimavadee Thongjeen |
| Degree: | Bachelor of Business Administration Program in Finance and Investment (International Program) |
| Major: | B.B.A. Finance and Investment (International Program) |
| Faculty: | Business Administration |
| Semester/Academic year: | 3/2567 (2024) |
Abstract
This cooperative education report summarizes a 13-week internship experience at Everest Bank Limited, conducted from July 22, 2025, to October 20, 2025. The internship provided practical exposure to core banking operations, customer service, and administrative procedures. I gained insights into areas such as account opening, remittance processing, and loan documentation, while observing the integration of digital systems alongside traditional filing practices. The experience allowed me to apply theoretical knowledge in a professional banking environment, enhancing my analytical, communication, and problem-solving skills. The report also presents a SWOT analysis of Everest Bank Limited, highlighting its strengths in digital transformation and customer relations, along with areas requiring further development. Overall, the internship contributed significantly to my professional growth and understanding of Nepal’s financial sector.
Keywords: Everest Bank Limited, Cooperative Education, Internship, Banking Operations, Nepal
Dr. Chutimavadee Thongjeen, บธ.บ. การเงินและการลงทุน (หลักสูตรนานาชาติ) – B.B.A. Finance and Investment (International Program), บริหารธุรกิจ (Business Administration), บริหารธุรกิจบัณฑิต สาขาวิชาการเงินและการลงทุน (หลักสูตรนานาชาติ) – Bachelor of Business Administration Program in Finance and Investment (International Program), 3/2567 (2024)
