| Title: | Exploring HR Practices in one of the Largest IT Services Provider: My Tata Consultancy Services Internship Journey |
| Author: | Suphitta Sathitseth |
| Advisor: | ดร. ขวัญชล คําพรรณ – Dr. Khwanchol Kampan Ninlaor |
| Degree: | Bachelor of Business Administration Program in International Business (International Program) |
| Major: | B.B.A. (International Business) |
| Faculty: | International College |
| Semester/Academic year: | 3/2567 (2024) |
Abstract
This cooperative education report details a five-month internship as an HR TALENT ACQUISITION Intern at Tata Consultancy Services (TCS) Thailand, a leading global provider of IT services and consulting. The internship, conducted from August to December 2025, aimed to bridge academic theory from International Business Management coursework with practical corporate operations. Working within the Talent Acquisition Group (TAG), key responsibilities included managing end-to- end recruitment workflows, sourcing candidate profiles, coordinating with internal teams like HRBPs and RMG, and facilitating the onboarding and offboarding of associates. Beyond administrative support, the internship involved active participation in high-impact initiatives, such as organizing “Academic Integration Programs” (AIP) and participating in major recruitment events. The study identifies critical operational challenges in the current onboarding process, specifically regarding heavy reliance on manual paperwork, information overload during orientation, and delays in system activation caused by cross-border coordination. By analyzing these gaps through mixed-method research including surveys and direct observation this report proposes actionable solutions such as full digitalization of documentation and restructured modular orientation sessions. Ultimately, this experience has significantly enhanced professional skills in data management, cross-cultural communication, and problem-solving, providing a robust foundation for a future career in global human resource management.
Keywords: Talent Acquisition, HR, Academic Integration Programs
ดร. ขวัญชล คําพรรณ – Dr. Khwanchol Kampan Ninlaor, บธ.บ. (ธุรกิจระหว่างประเทศ) – B.B.A. (International Business), วิทยาลัยนานาชาติ (International College), หลักสูตรบริหารธุรกิจบัณฑิต สาขาวิชาธุรกิจระหว่างประเทศ (หลักสูตรนานาชาติ) – Bachelor of Business Administration Program in International Business (International Program), 3/2567 (2024)
