| Title: | An Integrated Internship Experience in a Banyan Tree Bangkok: Learning Across F&B Operation Outlets and Event Management |
| Author: | Thuya Htet Win |
| Advisor: | ดร.หญิง ซานี่ – Dr. Yhing Sawheny |
| Degree: | Bachelor of Business Administration Program in Hotel and Tourism Management (International Program) |
| Major: | B.B.A. (Hotel and Tourism Management) |
| Faculty: | International College |
| Semester/Academic year: | 3/2567 (2024) |
Abstract
This report provides a structured account of an eight-month internship undertaken at Banyan Tree Bangkok (October 6, 2025 – January 31, 2026), divided between F&B Operation – Banquet and Events Management. The objectives of the study include: (1) to apply theoretical knowledge gained from hospitality studies, (2) to gain a deeper understanding of operations and administration in luxury hospitality, and (3) to observe and contribute to service standards and event execution. My primary duties involved handling function/outlet set-up and client liaison for events. All duties and responsibilities performed during the internship are described in detail in this report. Challenges encountered were addressed with guidance and collaboration from supervisors and team members, enhancing problem-solving and adaptability. Working in a multicultural, international luxury brand has developed my professionalism, service mindset, communication, and time management skills. These experiences have provided practical knowledge and compete
Keywords: Hospitality Industry, Banyan Tree, Salesforce Delphi System, POS, PMS, BEO
ดร.หญิง ซานี่ – Dr. Yhing Sawheny, บธ.บ. (การบริหารการโรงแรมและการท่องเที่ยว) – B.B.A. (Hotel and Tourism Management), วิทยาลัยนานาชาติ (International College), บริหารธุรกิจบัณฑิต สาขาวิชาการบริหารการโรงแรมและการท่องเที่ยว (หลักสูตรนานาชาติ) – Bachelor of Business Administration Program in Hotel and Tourism Management (International Program), 3/2567 (2024)
