| Title: | Insights from a Concierge department in Hospitality Management |
| Author: | Mr. Naphat Bowornsathitchai |
| Advisor: | ดร.หญิง ซานี่ – Dr. Yhing Sawheny |
| Degree: | Bachelor of Business Administration Program in Hotel and Tourism Management (International Program) |
| Major: | B.B.A. (Hotel and Tourism Management) |
| Faculty: | วิทยาลัยนานาชาติ (International College) |
| Semester/Academic year: | 2/2566 (2023) |
Abstract
This cooperative education report delves into the immersive experience of an internship in the role of a concierge at a renowned hotel. Through a comprehensive analysis of daily tasks, interactions, and challenges encountered, this report elucidates the symbiotic relationship between theoretical knowledge and practical application in the realm of hospitality management.
The internship provided an invaluable opportunity to integrate classroom learning with real- world scenarios, fostering a holistic understanding of guest service, communication strategies, and problem-solving techniques. Key responsibilities included attending to guests’ inquiries, facilitating reservations, and orchestrating personalized experiences to enhance guest satisfaction. Moreover, the internship elucidated the pivotal role of adaptability and resourcefulness in navigating dynamic environments, as unforeseen circumstances often demanded quick and effective solutions.
Keywords: Hospitality Management, Concierge Services and Experiential Learning
ดร.หญิง ซานี่ – Dr. Yhing Sawheny, บธ.บ. (การบริหารการโรงแรมและการท่องเที่ยว) – B.B.A. (Hotel and Tourism Management), วิทยาลัยนานาชาติ (International College), บริหารธุรกิจบัณฑิต สาขาวิชาการบริหารการโรงแรมและการท่องเที่ยว (หลักสูตรนานาชาติ) – Bachelor of Business Administration Program in Hotel and Tourism Management (International Program), 2/2566 (2023)