The Effects of Servant Leadership Style on the Performance of Employees of Tourism and Hospitality Business in Shandong Province China

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Title:
The Effects of Servant Leadership Style on the Performance of Employees of Tourism and Hospitality Business in Shandong Province China

Author:
Mr. Han Deng

Advisor:
ศ.พิเศษ ดร.ยุวัฒน์ วุฒิเมธี – Prof. Dr. Yuwat Vuthimedhi, Assoc. Prof. Dr. Jun Jiang

Degree:
ปร.ด. การจัดการ – Ph.D. in Management

Major:
ปรัชญาดุษฎีบัณฑิต สาขาวิชาการจัดการ – Doctor of Philosophy Program in Management

Faculty:
บัณฑิตวิทยาลัย (Graduate School)

Academic year:
2566 (2023)

Published:
Journal of MCU Buddhapanya Review ปีที่ 10 ฉบับที่ 2 เดือน มี.ค.-เม.ย. 2568 (TCI กลุ่ม 1)  MCU


Abstract

The objectives of this research are to analyze how servant leadership style affects job performance and to explain the path analysis of servant leadership style through job characteristics, job satisfaction, and organizational justice. There were 662 valid surveys gathered, with the data coming from hospitality businesses in various cities across Shandong Province. The data were evaluated using the quantitative research approach, structural equation modeling, and confirmatory factor analysis (CFA) to test the hypotheses.

The findings demonstrate servant leadership style has significant direct effects on job characteristics, satisfaction, organizational justice, and job performance. Servant leadership style increases employees’ feelings of organizational justice and identification with job characteristics. Servant leadership style encourages individuals to perform well on the job. The primary contributions of this research provide the framework for managers of hospitality businesses in Shandong Province to improve the performance of staff. Based on the learning outcomes, service businesses can continually enhance the job performance of employees. Furthermore, it provides an excellent research perspective for future researchers.

Keywords: servant leadership, job performance, organizational justice


The Effects of Servant Leadership Style on the Performance of Employees of Tourism and Hospitality Business in Shandong Province China

6319202005 Mr. Han Deng 2566 (2023) The Effects of Servant Leadership Style on the Performance of Employees of Tourism and Hospitality Business in Shandong Province China วิทยานิพนธ์ (Thesis), Advisor: ศ.พิเศษ ดร.ยุวัฒน์ วุฒิเมธี – Prof. Dr. Yuwat Vuthimedhi, ปริญญาเอก (Doctorate Degree), บัณฑิตวิทยาลัย (Graduate School), ปรัชญาดุษฎีบัณฑิต สาขาวิชาการจัดการ – Doctor of Philosophy Program in Management, ปร.ด. การจัดการ – Ph.D. in Management, Bangkok: Siam University

Academic Year 2023, Graduate School 2023, IMBA, IMBA 2023, Independent Study, Independent Study 2023, Master of Business Administration, Master of Business Administration (International Program) 2023, Master of Business Administration 2023, ปริญญาเอก (Doctorate Degree), บัณฑิตวิทยาลัย (Graduate School), ปรัชญาดุษฎีบัณฑิต สาขาวิชาการจัดการ – Doctor of Philosophy Program in Management,ปร.ด. การจัดการ – Ph.D. in Management

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