Title: A Study of Problems in Human Resource Management of College Prperty and Countermeasures – A Case Study of Yunnan College of Business Management (Li Jia)
Author: Li Jia
Advisor: Dr. Zhang Li
Degree: Master of Business Administration
Major: Education Management
Faculty: บัณฑิตวิทยาลัย (Graduate School)
Academic year: 2566 (2023)
Published: MCU Ubonratchathani Journal of Buddhist Studies (JOBU), Vol.5 No.2 May-August 2023 (pp.2207-216)| วารสารพุทธศาสตร์ มจร.อุบลราชธานี ปีที่ 5 ฉบับที่ 2 พฤษภาคม-สิงหาคม 2566 (หน้า 2207-216) JOBU PDF
Abstract
This study investigated the intricate dynamics of Human Resource Management (HRM) in university property services, using on Yunnan College of Business Management as a case study. The research was situated against the backdrop of a labor-intensive property industry with unique HRM challenges due to its specialized service audience, students and faculty. The quality of property services in many colleges is low, and many facilities and sanitation on campus are relatively poor. The study was driven by three main objectives: 1. To investigate the current situation of property management in Yunnan College of Business Management. 2. To analyze the problems existing in property management of Yunnan College of Business Management. 3. To formulate the property management countermeasures of Yunnan College of Business Management.
Based on Maslow’s Hierarchy of Needs and Psychological Contract Theory, the research deployed the documentary method to unearth findings. We discovered mismatches in employee expectations and management practices, alongside varying satisfaction levels among staff. This study found that: 1) Yunnan College of Business Management is now beginning to actively promote and deepen the socialization reform of logistics and enter the stage of institutional transformation. 2) The problems existing in the college’s property human resources management are mainly reflected in the unreasonable position setting at the grassroots level of the property, the uneven service level for teachers and students, and the frequent flow of human resources in front-line positions. 3) Yunnan College of Business Management needs to continuously improve the job setting and selection system for property personnel in colleges and universities, conduct regular training based on the characteristics of property services, and incorporate teachers and students’ evaluation of property services into employee assessment indicators.
The study concludes with a call to realign HRM practices with the educational mission of universities, emphasizing continuous improvement in employee satisfaction, upholding psychological contracts, and ultimately enhancing the efficacy of university property services.
Keywords: human resources, college property management, Maslow’s Hierarchy of Needs, psychological contract theory
A Study of Problems in Human Resource Management of College Prperty and Countermeasures – A Case Study of Yunnan College of Business Management (Li Jia)
6317195807 Li Jia 2566 (2023) AA Study of Problems in Human Resource Management of College Prperty and Countermeasures – A Case Study of Yunnan College of Business Management (Li Jia) สารนิพนธ์ (Independent Study), Advisor: Dr. Zhang Li, ปริญญาโท (Master’s Degree), บัณฑิตวิทยาลัย (Graduate School), Master of Business Administration, Education Management, Bangkok: Siam University
Academic Year 2023, Graduate School 2023, IMBA, IMBA 2023, Independent Study, Independent Study 2023, Master of Business Administration, Master of Business Administration (International Program) 2023, Master of Business Administration 2023, ปริญญาโท (Master’s Degree), บัณฑิตวิทยาลัย (Graduate School), Master of Business Administration,Education Management