Title: A Study of the Effect of Perceived Superior Trust with Self-Efficacy as a Mediating Variable on Employees’ Voice Behavior
Author: Li Qingfeng
Advisor: Dr. Zhang Li
Degree: Master of Business Administration
Major: International Business Management
Faculty: บัณฑิตวิทยาลัย (Graduate School)
Academic year: 2567 (2024)
Published: The 1st Thailand-Sino International Conference and The 17th National and International Academic Conference “New Quality Productive Forces and Sustainable Innovation” 14-16 November 2024 (pp.612-623) Click PDF
Abstract
In recent years, as the global economy has continued to develop and grow, the trend of competition among enterprises has become increasingly intense. The competition of enterprises is ultimately reflected in the competition of talents and the creative achievements of talents. Employees’ initiative and creative abilities are important sources to drive enterprises to maintain their core advantage in fierce competition and are also prerequisite requirements for the development of economic performance. Therefore, based on the framework of the leader-member exchange theory (LMX), social exchange theory and social cognitive theory, this study aimed to investigate the mechanism of action between the variables of employees’ perceived superior trust and voice behavior with the mediating variable of self-efficacy (M) from the perspective of self-evaluation research in the social cognitive theory, so as to explore the degree of association and interaction between the three variables.
A theoretical relationship model between the employees’ perceived superior trust, self-efficacy, and voice behavior was constructed, and the hypotheses of this study were proposed and verified. In the process of data validation, a quantitative research method was used to collect data by means of questionnaires from respondents within the home appliance industry in Hebei Province, China. A total of 450 questionnaires were distributed, and a total of 410 valid questionnaires were recovered through preliminary data screening and elimination. The SPSS statistical analysis software was used to conduct descriptive statistics, independent sample t-test, one-way ANOVA, correlation analysis and regression analysis on the collected valid sample data to verify the research hypotheses of this study.
The results of this study showed that employees’ perceived superior trust had a significant positive effect on promoting both employees’ self-efficacy and voice behavior; self-efficacy had a positive effect on voice behavior; Self-efficacy played a partially mediating role between perceived superior trust and employees’ voice behavior; and employees’ personal idiosyncrasies were partially confirmed in the sensitivity difference between the three variables. The differences in employees’ personal traits in terms of perceived supervisor trust were partially confirmed. Specifically, the differences in position and years of experience in terms of employees’ self-efficacy were significant. However, the differences in gender as a personal trait in terms of perceived supervisor trust were not significant. Based on the results, this study proposes practical and effective suggestions on how to build a good atmosphere of trust between superiors and subordinates, create a trusting environment, and offer recommendations on how employees can develop self-efficacy and actively and effectively contribute to corporate management and organizational optimization through the influence of self-efficacy.
Keywords: perceived superior trust, self-efficacy, voice behavior, home appliance industry
A Study of the Effect of Perceived Superior Trust with Self-Efficacy as a Mediating Variable on Employees’ Voice Behavior /
6317195842 Li Qingfeng 2567 (2024) A Study of the Effect of Perceived Superior Trust with Self-Efficacy as a Mediating Variable on Employees’ Voice Behavior สารนิพนธ์ (Independent Study), Advisor: Dr. Zhang Li, ปริญญาโท (Master’s Degree), บัณฑิตวิทยาลัย (Graduate School), Master of Business Administration, International Business Management, Bangkok: Siam University