Contribution to Customer Department and ECC Service at Rastriya Banijya Bank

Citation

Shrestha, Icchya. (2020). Contribution to customer department and ECC service at Rastriya Banijya Bank. (Cooperative Education). Bangkok: Siam University.

Abstract

This cooperative education entitled “Contribution to Customer Department and ECC Service at Rastriya Banijya Bank” is a detailed overview of my internship journey at Rastriya Banijya Bank, Lalitpur. This report focuses on banking services provided by Rastriya Banijya Bank, mostly briefing on customer service and ECC service.

The objective of the study includes i) To gain exposure and practical experience in the application of financial principles and concepts to real-world business situations ii) getting insight into the government banking sector and the banking industry as a whole iii) acquiring firsthand knowledge of specific bank processes.

This report provides a detailed explanation of all the tasks and obligations assigned during cooperative education. During my internship, I was assigned to work as an intern in the overall departments of the bank. However, I mostly work for the ECC/Clearance department where I am responsible for outward clearing cheque-related tasks, including signature verification, contacting customers regarding rejected cheques, and confirming relevant transactions.

Keywords:  Bank, Rastriya Banijya, Banking activities, CSD, ECC.

Contribution to Customer Department and ECC Service at Rastriya Banijya Bank

Faculty of Business Administration, Siam University, Bangkok, Thailand