| Project Title: | Customer Care at Rastriya Banijya Bank Ltd. |
| Author: | Ms. Jessica Shakya |
| Advisor: | Asst. Prof. Dr. Yutthana Srisawat |
| Degree: | Bachelor of Business Administration (International Program) |
| Major: | Marketing |
| Faculty: | Business Administration |
| Semester / Academic year: | 2/2022 |
Citation
Shakya, Jessica. (2022). Customer care at Rastriya Banijya Bank Ltd. (Cooperative Education). Bangkok: Siam University.
Abstract
This cooperative education entitled “Customer Care at Rastriya Banijya Bank limited” is a detailed overview of my cooperative education journey at Rastriya Banijya Bank Limited. This report is mainly focused on the activities performed at customer service department and pension department as I was posted there in this 4-month internship period. These 4-month period of internship has helped me to understand the various banking activities performed in a daily basis.
The main objective of the study includes: 1) To get the insight of daily activities performed at RBB 2) To understand how bank performs at a basic level. 3) To evaluate customer satisfaction. This cooperative education report provides a detailed explanation of task assigned and skills, experiences gained during the journey. Cooperative education has helped me utilize my academic knowledge in enhancing real banking scenario. It has helped me boost organizational, technical and professional skills as well.
Keywords: banking activities, customer satisfaction, insight.
Customer Care at Rastriya Banijya Bank Ltd.
Faculty of Business Administration, Siam University, Bangkok, Thailand