| Title: | Developing Professional Guest Service Competence through Internship at The Sukhothai Hotel Bangkok |
| Author: | Mr. Htet Aung Paing |
| Advisor: | Mr. Ashutosh Mishra |
| Degree: | Bachelor of Business Administration Program in Hotel and Tourism Management (International Program) |
| Major: | B.B.A. (Hotel and Tourism Management) |
| Faculty: | International College |
| Semester/Academic year: | 1/2568 (2025) |
Abstract
This internship report summarizes my four-month cooperative training experience at The Sukhothai Bangkok, where I worked in two main departments: the Health Club (Gym) and the Front Office. The primary aim of the internship was to develop practical skills, gain industry knowledge, and strengthen professional abilities in the hospitality sector. During the first two months in the Health Club Department, I engaged in various operational and guest service tasks, including greeting guests, managing check-in and check-out records, answering phone calls, explaining gym programs, arranging towels, coordinating laundry services, checking locker room amenities, and maintaining cleanliness in the gym and pool areas. I also participated in technical duties such as measuring pool chlorine and pH levels and performing deep cleaning, which enhanced my attention to detail and understanding of facility management.
In the subsequent two months in the Front Office Department, I transitioned to a guest-facing role, which allowed me to gain hands-on experience in luxury service delivery. My
responsibilities included welcoming guests with drinks and towels, arranging registration documents, escorting guests to their rooms, assisting with daily preparations for check-in procedures, and supporting the overall front office workflow. This exposure improved my communication skills, problem-solving abilities, and understanding of guest satisfaction practices in a high-standard hotel environment. Overall, the internship provided me with practical experience, operational knowledge, and a comprehensive understanding of how departmental coordination contributes to guest loyalty and smooth hotel operations.
Keywords: Guest Service, Hotel Operations, Professional Skills
Mr. Ashutosh Mishra, บธ.บ. (การบริหารการโรงแรมและการท่องเที่ยว) – B.B.A. (Hotel and Tourism Management), วิทยาลัยนานาชาติ (International College), บริหารธุรกิจบัณฑิต สาขาวิชาการบริหารการโรงแรมและการท่องเที่ยว (หลักสูตรนานาชาติ) – Bachelor of Business Administration Program in Hotel and Tourism Management (International Program), 1/2568 (2025)
