| Title: | Experiencing and Analyzing as a Guest Service Agent in Phuket Marriott Resort |
| Author: | Mr. Aung Min Tun |
| Advisor: | ดร.หญิง ซานี่ – Dr. Yhing Sawheny |
| Degree: | Bachelor of Business Administration Program in Hotel and Tourism Management (International Program) |
| Major: | B.B.A. (Hotel and Tourism Management) |
| Faculty: | วิทยาลัยนานาชาติ (International College) |
| Semester/Academic year: | 3/2566 (2023) |
Abstract
The report entitled “Experiencing and analyzing as a guest service agent in Phuket Marriott Resort” focuses on how Marriott International has been carrying out developing the brand strategies consisting of various tasks which revolve around it. This cooperative education report has the working experience of different tasks carried out as an executive intern. The report summarizes my three-month internship at Phuket Marriott Resort and Spa, Merlin Beach as a guest service agent under the Loyalty Section of Front Office Department.
The objectives of the study include: (1) To implement theoretical knowledge learned (2) To have a better understanding in the Hospitality industry (3) To set standards and look after activity around branding. My main duty was to take care of VIP guests, especially guests who are members under the program of Marriott Bonvoy and occasions such as honeymoon, anniversary, birthday, returning guest and long-stay guests.
All the duties and responsibilities assigned during the cooperative education are explained in detail in this study. The problems faced were solved with the alternatives from the team members of the company. Working in the international brand has taught me to be more responsible and service-minded, and time management skills. These skills can help me growth and professionalism.
Keywords: Guest Service Agent, Loyalty, Marriott Bonvoy, Hospitality Industry
ดร.หญิง ซานี่ – Dr. Yhing Sawheny, บธ.บ. (การบริหารการโรงแรมและการท่องเที่ยว) – B.B.A. (Hotel and Tourism Management), วิทยาลัยนานาชาติ (International College), บริหารธุรกิจบัณฑิต สาขาวิชาการบริหารการโรงแรมและการท่องเที่ยว (หลักสูตรนานาชาติ) – Bachelor of Business Administration Program in Hotel and Tourism Management (International Program), 3/2566 (2023)