| Title: | Front Office Management: Mercure Paris Notre Dame Saint Germain des Prés |
| Author: | Mr. Jeremy Fourgeot |
| Advisor: | Prof. Dr. Bongkosh Ngamsom Rittichainuwat |
| Degree: | Bachelor of Business Administration (International Program) |
| Major: | Hotel and Tourism Management |
| Faculty: | International College |
| Semester / Academic year: | 2/2022 |
Citation
Fourgeot, Jeremy. (2022). Front office management: Mercure Paris Notre Dame Saint Germain des Prés. Bangkok: Siam University.
Abstract
The report that follows will discuss my experience working as a front desk manager at the Mercure Paris Notre Dame Saint Germain des Pres. High employee turnover was negatively affecting the Mercure Paris Notre Dame Saint Germain des Pres’s level of service. The goal was to build, keep, and develop a team of employees that could consistently provide services that were up to par with the MERCURE brand. The hotel would be able to function with a high sustainable level of service by doing this. We started with the recruitment process because the hospitality sector demands employees who have great interpersonal skills. By doing this, we were able to identify the ideal people who could live up to the standards of service quality. An effective hiring procedure was used to choose the best people, and this was followed by a rigorous training approach based on my knowledge gained over the years working in the hospitality sector. The hospitality industry is demanding, and it can be difficult to keep good partners on board. Due to an ineffective hiring procedure and a lack of training, the hotel’s staff had to be replaced frequently. I chose the appropriate team members after conducting extensive study, and I personally oversaw their training to impart my vision of the hospitality sector. This report will examine my various responsibilities as a front office manager and how I was able to stabilize the department’s instability and put in place a strong, long-lasting team that is still in charge today. The Mercure Paris Notre Dame Saint Germain des Pres should put more effort into selecting the proper candidates in the future because the hospitality sector values attitude over technical proficiency. A successful and long-lasting team depends on choosing the right individual for the right task.
Keywords: recruitment, interpersonal skills, hospitality industry.
Front Office Management: Mercure Paris Notre Dame Saint Germain des Prés
Faculty of International College, Siam University, Bangkok, Thailand