| Title: | A Study of the Influencing Factors of Staff Turnover in Changsha Hong Tong Hotel |
| Author: | Ming Yongsheng |
| Advisor: | Dr. Ma Yu |
| Degree: | Master of Business Administration |
| Major: | International Business Management |
| Faculty: | บัณฑิตวิทยาลัย (Graduate School) |
| Academic year: | 2567 (2024) |
| Published: | นำเสนอในที่ประชุมวิชาการ (Conference) The 15th National and International Academic Conference “Creating Shared-Value and Innovation for Sustainability” 18-20 January 2023 (pp.968-977) Click PDF |
Abstract
With the rapid development of Changsha’s economy, the hotel industry in Changsha is also experiencing a boom. The rapid development of Changsha’s hotel industry has made the issue of employee departures a nuisance for the industry. This study aims to examine on the influencing factors of staff turnover in Changsha Hong Tong Hotel.
This study presents a comprehensive and in-depth review of hotel employee turnover phenomena, drawing upon an extensive array of pertinent literature. It delves into multiple pivotal factors influencing hotel employee turnover, encompassing performance management, personal development, work environment, system and communication, compensation and benefits, and personal achievement. Furthermore, it meticulously examines the intricate relationships between these factors and hotel employees’ turnover behavior. Utilizing the Equity Theory as a theoretical framework, this study scrutinizes and
elucidates employees’ perceptions of the balance between their investments and rewards, and how such perceptions shape their decisions to leave their employment.
This study adopted a quantitative research method, 379 questionnaires were distributed and 366 valid questionnaires were obtained, with a validity rate of 96.57%. This study found that performance management, personal development, work environment, system and communication, compensation and benefits, and personal achievement have a significant positive effect on staff turnover in Changsha Hong Tong Hotel.
Recommendations of development strategies focus as the following aspects: 1) Improving performance management; 2) Paying attention to personal development; 3) Improving
working environment; 4) Strengthening system and communication; 5) Improving compensation and benefits; 6) Increasing personal achievement.
Keywords: influencing factors, staff turnover, hotel industry
6317195917 Ming Yongsheng, Advisor: Dr. Ma Yu, สารนิพนธ์ (Independent Study), A Study of the Influencing Factors of Staff Turnover in Changsha Hong Tong Hotel, นำเสนอในที่ประชุมวิชาการ (Conference), The 15th National and International Academic Conference, Online Conference, ปริญญาโท (Master’s Degree), บัณฑิตวิทยาลัย (Graduate School), Master of Business Administration, International Business Management, Siam University, Bangkok, Thailand – มหาวิทยาลัยสยาม กรุงเทพมหานคร ประเทศไทย
