| Title: | A Study of the Impact of HRBP Competency Model on Employee Satisfaction – A Case Study of Climaveneta Company |
| Author: | Zhang Haochen |
| Advisor: | ดร.จิดาภา ชลธารรัตนพงศ์ – Dr. Jidapa Chollathanrattanapong |
| Degree: | Master of Business Administration |
| Major: | International Business Management |
| Faculty: | บัณฑิตวิทยาลัย (Graduate School) |
| Academic year: | 2568 (2025) |
| Published: | นำเสนอในที่ประชุมวิชาการ (Conference) The 1st Thailand-Sino International Conference and The 17th National and International Academic Conference “New Quality Productive Forces and Sustainable Innovation” 14-16 November 2024 (pp.1128-1138) Click PDF |
Abstract
With economic globalization and advances in information technology, enterprise environments have become more complex, making talent competition critical. Effective talent management and retention are now strategic priorities. Improving employee satisfaction, attracting and retaining talent, and leveraging initiative are pressing concerns. HRBP competency model has been used in aligning HR with business strategy to boost organizational effectiveness CLIMAVENETA’s current HRBP model faces challenges, including rising complaints and turnover. Based on the two-factor theory and Maslow’s Hierarchy of needs, this study aimed: (1) To explore the impact of business acumen on employee satisfaction；(2) To explore the impact of strategic thinking and planning skills on employee satisfaction；(3) To explore the impact of change management skills on employee satisfaction；(4) To explore the impact of interpersonal and communication skills on employee satisfaction; and (5) To explore the impact of human resource expectise on employee satisfaction.
The study analyzed CLIMAVENETA’s organizational structure and HR management, and constructs a measurement system for employee satisfaction based on the HRBP competency model. Using a quantitative approach, 220 questionnaires were distributed, with 207 valid responses recovered in 20 days. The fingdings indicate that business acumen, strategic thinking and planning skills, change management skills, interpersonal and communication skills and human resources expertise significantly affect employee satisfaction. To address these issues, this study proposes building cross-department collaboration, enhancing HRBP business support, implementing personalized development paths, fostering growth between HR management and employees, and optimizing internal communication.
Keywords: employee satisfaction, HRBP Competency Model, CLIMAVENETA
6617195401 Zhang Haochen, Advisor: ดร.จิดาภา ชลธารรัตนพงศ์ – Dr. Jidapa Chollathanrattanapong, สารนิพนธ์ (Independent Study), A Study of the Impact of HRBP Competency Model on Employee Satisfaction – A Case Study of Climaveneta Company, นำเสนอในที่ประชุมวิชาการ (Conference), The 17th National and International Academic Conference 2024, ปริญญาโท (Master’s Degree), บัณฑิตวิทยาลัย (Graduate School), Master of Business Administration, International Business Management, Siam University, Bangkok, Thailand – มหาวิทยาลัยสยาม กรุงเทพมหานคร ประเทศไทย
