June 21, 2026
| Title: | A Study on Customer Service and Operational Practices at Muktinath Bikas Bank Limited. |
| Author: | Anshul Kumar Agrawal |
| Advisor: | Mr. Raj Sankrit |
| Degree: | Bachelor of Business Administration Program in Finance and Investment (International Program) |
| Major: | B.B.A. Finance and Investment (International Program) |
| Faculty: | Business Administration |
| Semester/Year: | 2/2568 (2025) |
Abstract
This report presents the experience and learning outcomes of a co-operative internship completed at Muktinath Bikas Bank Limited, Head Office, Lazimpat, Kathmandu, as part of the Bachelor of Business Administration (BBA) in Banking and Investment program at Siam University. The internship was undertaken from February 1, 2026, to May 2026 in the Customer Service Department under the supervision of Mrs. Zonika Khakurel. The major responsibilities included assisting customers with account opening, cheque book issuance, document verification, customer inquiries, and front desk operations. The internship provided practical exposure to banking procedures, customer service management, and the use of banking software systems. This report discusses the organization, assigned responsibilities, learning experiences, challenges encountered, and recommendations. Overall, the internship enhanced my professional skills and provided valuable insight into real-world banking operations.
Keywords: banking operations, customer service, internship, cooperative education, development banking
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