|Project Title :||Helpdesk Management System (Case Study : Wishwon True HD Co.,Ltd.)|
|By :||Phatinya Saratun, Norawit Tiemtese, Mr.Eak Bumrungsi|
|Advisor :||Mr.Eak Bumrungsi|
|Degree :||Bachelor of Science|
|Major :||Computer Science|
|Semester / Academic year :||2 / 2017|
Wishwon True HD Co.,Ltd. is a telecommunication company which is providing the network and electronic products to assist the better services and reduce the service’s issues. As the result of the company, It has some of the problems that cause the customers to hold the line for long and some issues need to be solve immediately. Therefore, it is the essential to have the information technology to help us with the documents and the intermediate for communication. The project’s authorities had the idea to using the service site and develop into an application that able to notice the problems of Wishwon True HD Co.,Ltd. And to be an intermediary that expands the way of notification system’s issues to be more easier and more convenient for a better work and reduce the mistake of working. In the process to develop the system , we used the command set with PHP, Html and PHP to save the data in to database. The system can modify , pursues the case and search the data. Our staff can inform the issue directly to the system administrator. However, from the trial we found that the users receive more convenient, the issues and mistaken from mobile communicating are decreases for a better quality as well.
Keywords: Wishwon True HD Co., Ltd., Issue notification system, Networking and services.
Helpdesk Management System (Case Study : Wishwon True HD Co.,Ltd.)
Faculty of Science, Siam University, Thailand