Operations at Hospitality Industry

Last modified: October 20, 2022
Estimated reading time: 1 min
Project Title: Operations at Hospitality Industry
Author: Miss Sushmita Gautam
Advisor: Dr. Chanatip Suksai
Degree: Bachelor of Business Administration (International Program)
Major: Marketing
Faculty: Business Administration
Semester / Academic year: 2/2018


Gautam, Sushmita. (2018). Operations at hospitality industry. (Cooperative Education). Bangkok: Siam University.


This cooperative report entitled “Operations at Hospitality Industry” has the goals to investigate/study/examine how technology impacts on hospitality industry and upgrades the way of travelling in most painless, convenient way. Objectives of the study include: (1) Understanding the organizational background and duties performed by each department (2) Figure out productivity challenges faced while operating as a service  company (3) Study technology enriches service industry, by adding value to both marketer and customer. With the company, the student was assigned to work as a central operation intern, for Operation Department. Main responsibilities were to connect with Area General Managers (AGM’s) and help them for smooth functioning of operation, come up with action plan to reach monthly target of the company and to support in other activities as per required and assigned by the department and supervisor.

Upon the completion of the internship, it found that the problem was resolved by means of practical learning and theories concerning operation management, brand management and supply chain and consumer behavior in this matter, I was able to learn more about customer handling, demand management, inventory control and supply chain management which are very important for future career development and profession.

Keywords: Customers Expectation, Delight Guest, Unhappy Guest.

Operations at Hospitality Industry

Faculty of Business Administration, Siam University, Bangkok, Thailand

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