Practices of the Customer Service Department in Siddhartha Bank Limited SBL

Citation

Sah, Prashant. (2022). Practices of customer service department in Siddhartha Bank Limited SBL. (Cooperative Education). Bangkok: Siam University.

Abstract

The report represents the coop work education to obtain practical exposure to the fresher students, those who have acquired theoretical knowledge under BBA program. The main objective of this is to complete 16 weeks of internships. I completed my internship at Siddhartha Bank Limited, Gwarko. One of the reputed A – Class banks in Nepal.

This study describes the position of the Customer Service Department (CSD), its activities, responsibilities and duties. My job was to assist front-desk workers. The activities being – open new bank account, delivering cards, issuing cheque, going through system to access account balance and so on. The internship provided me with first-hand experience of the real-time work. Now I better understand the differences as well as similarities between theoretical and practical aspects of the subject.

This platform allowed me to learn many soft skills like managerial skills, interpersonal skills and communication skills by dealing and handling many customers. Therefore this report also covers how a student grows in the banking environment following ethical business standards and moral behavioral practices.

Lastly this report describes all my responsibilities as assistant and the duties that were assigned to me.

Keywords:  Commercial Bank and Financial Institution, service at SBL, activities within CSD.

Practices of the Customer Service Department in Siddhartha Bank Limited SBL

Faculty of Business Administration, Siam University, Bangkok, Thailand