Safety Protocols and Their Implementation: A Study of Cabin Crew Training and Safety at Himalaya Airlines

Abstract

This study examines safety protocols and their application at Himalaya Airlines’ cabin crew division, drawing on a four-month internship. The study’s primary focus is on the effectiveness of cabin crew training programs and their role in ensuring passenger safety. Throughout the internship, I actively participated in safety training sessions, observed in-flight safety procedures, and had conversations with crew members to understand how safety measures are carried out. The communication and implementation efficacy of these guidelines, as well as their impact on crew performance and passenger trust, are assessed in this research. This research assesses the benefits of current safety protocols as well as areas for improvement by looking at training materials, conducting safety operations, and getting hands-on experience. Significant findings show that while the training programs are robust and comprehensive, there is still a need for improvement in several areas to better align with best practices for aviation safety. Additionally, the report recommends strengthening Himalaya Airlines’ general safety culture by enhancing procedural adherence and safety training. In addition, I discussed my research on COOP training and education.

Keywords: Safety protocols, Cabin crew training, Passenger safety, In-flight safety procedures, Crew performance, Safety measures, Training materials, Safety operations

Dr. Cheol Je Cho, บธ.บ. การตลาด (หลักสูตรนานาชาติ) – B.B.A. Marketing (International Program), บริหารธุรกิจ (Business Administration), บริหารธุรกิจบัณฑิต สาขาวิชาการตลาด (หลักสูตรนานาชาติ) – Bachelor of Business Administration Program in Marketing (International Program), 3/2566 (2023)