The cash and the customer service department of a Nepalese commercial bank

Citation

Sharma, Atul. (2022). The cash and the customer service department of a Nepalese commercial bank. (Cooperative Education). Bangkok: Siam University.

Abstract

This report entitled ‘The cash and the customer service department of a Nepalese commercial bank’ is a report of the internship conducted at Nepal Investment Mega Bank. The main objective of this internship is to make the student familiarize with the real life banking experience. This cooperative education report portrays the working experience of various tasks performed as an executive intern. Furthermore, it plays a critical role for the student to implement their theoretical knowledge in the practical world. This report contains the information of the overall banking activities of Nepal Investment Mega Bank. However, the report is more oriented towards the Customer Service Department along with the cash department of Nepal Investment Mega Bank.

As an intern I worked at the head office which is located in Durbarmarg, Kathmandu. I was given various duties and responsibilities which are all explained in depth in this study. All the problems that were encountered have also been explained. Moreover, the Finacle (software) skills and the soft skills which I gained during this internship has also been delineated in this study.

Internship at Nepal Investment Mega Bank helped me to understand how banks have to deal with clients on a day to day basis and also helped me understand the perspective of bank employees. Adding to it, this internship assisted me to discover my core strengths and helped me develop the skills in which I was once weak.

Keywords: Banking System, Customer Service Department, Finacle.

The cash and the customer service department of a Nepalese commercial bank

Faculty of Business Administration, Siam University, Bangkok, Thailand