The Impact of Employee Assistance Programs Service on Employee Satisfaction of Guanyu Glass Group Co., Ltd

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Title: The Impact of Employee Assistance Programs Service on Employee Satisfaction of Guanyu Glass Group Co., Ltd
Author: Miss Li Meizhen
Advisor: Dr. Zhang Li
Degree: ปริญญาโท (Master’s Degree)
Major: International Business Management
Faculty: Master of Business Administration
Academic year: 2566 (2023)
Published:
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Journal of Wishdom in Political Science and Multidisciplinary Sciences, Volume 5 No 5 September-October 2022, pp.247-262
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Abstract

Employee Assistance Program (EAP) has been in China for a very short time, and its utilization rate in Chinese enterprises is still very low. Chinese enterprises simply draw on social work approaches and methods to solve the problems encountered by employees, and the operation is not standardized. Chinese companies do not utilize EAP methods for employee satisfaction feedback assessment. Therefore, it is important to study how the social work approach and perceived value of EAP affect employee satisfaction.

The objectives of this study were (1) To verify the positive impact of social work methods on employee trust and service perceptions. (2) To verify the positive impact of help content on employee trust and service perceptions. (3) To verify the positive impact of employee trust on employee satisfaction. (4) To verify the positive impact of perceived service on employee satisfaction. The research takes the employees of Guanyu Glass Group Co., Ltd. as the survey object. The research used quantitative methods. The random sampling method selects 256 people from the roster of social work service objects of Guanyu Glass Group Co., Ltd. as the survey objects to issue the questionnaire.

Through analysis, the results show (1) Social work is positively associated with employee trust and perceived value. (2) Help content positively correlates with employee trust and perceived value. (3) Employee trust positively correlated with employee satisfaction. (4) Value perception positively correlated with employee satisfaction. Through quantitative data support, it provides a theoretical basis for enterprises to carry out EAP selection, provides a set of feasible solutions for enterprises to carry out EAP-related work, and further promotes the sustainable development of Chinese enterprises.

Keywords: social work, eap service, satisfaction, trust, value.


The Impact of Employee Assistance Programs Service on employee satisfaction of Guanyu Glass Group Co., Ltd

Master of Business Administration (International Program), Siam University, Bangkok, Thailand

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