Project Title : The Testing Measurements of Kitchen Staffs
By : Supaporn Saete, Nuttida Sananue, Ms.Tipkanok Viengkam
Advisor : Ms.Tipkanok Viengkam
Degree : Bachelor of Arts in Hotel Studies
Major : Hotel Studies
Faculty : Liberal Arts
Semester / Academic year : 3 /2016
Abstract
The internship at Anantara Riverside Bangkok Resort was requested on 15th May 2017 – 25th August 2017 with the period of 14 weeks. We were assigned to work in Human Resources Development Department as a training trainee and Bakery Department as a catering admin. Human Resources Development department takes responsible to provide training to team members in every department in the hotel, especially for Food & Beverage Kitchen department which is the biggest department, has more team members than other departments, and need to touching food that provided to guest all the time. Training department need to be strict on them so that the product can deliver according to the hotel standard and to increase team member’s knowledge for self-development and career growth. After participate training program, team members need to do the knowledge test. At the result, there are many people who couldn’t pass the test and need to attend the training program again. So we bring out an idea to contribute the quality research by do group interviewing process. This interview includes 3 main topics with 12 person. We compile up the result and give precedence to the problem occurred so we wish to do “Kitchen department evaluation test”. This test will help kitchen team members understand more with the training content and so they don’t need to waste the time to train again.
Keywords: Group interviewing process.
The Testing Measurements of Kitchen Staffs
Faculty of Liberal Arts, Siam University, Thailand