Key Employability Skills in China’s Hospitality Industry Based on Human Capital Theory – A Case Study of Future Star Hotel

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Title: Key Employability Skills in China’s Hospitality Industry Based on Human Capital Theory – A Case Study of Future Star Hotel

Author: Han Chunlu

Advisor: Dr. Zhang Li

Degree: Master of Business Administration

Major: International Business Management

Faculty: บัณฑิตวิทยาลัย (Graduate School)

Academic year: 2566 (2023)

Published: 2nd National and International Academic Conference on Innovation and Management for Sustainable 15-16 December 2020 (pp.185-195)   คลิก  PDF


Abstract

The hospitality industry in China, a rapidly evolving sector, faces a crucial need for employability skills development. Hospitality service providers, especially hotels, often face challenges in aligning their global standards with local skill requirements, leading to inefficiencies and suboptimal service quality. This study focused on identifying and categorizing employability skills required for success in the hospitality industry, specifically at Future Star Hotel. The research objectives were: 1) To explore the key employability skills required for success in China’s hospitality industry, 2) To examine the relationship between employability skills and employee performance, and 3)To offer practical recommendations for Future Star Hotel and similar entities in thehospitality industry.

Based on the Human Capital Theory, this quantitative study utilized a structured survey questionnaire, distributed to employees across various departments of Future Star Hotel. A total of 500 questionnaires were distributed, with 420 valid responses analyzed. The study employed regression analysis to examine the relationship between employability skills and employee performance.

The findings indicate that digital competency, cultural competence, and training in human capital development are crucial for success. A positive correlation between employability skills and employee performance was observed. Based on these results, recommendations include investing in digital skills training, enhancing cultural competence, and emphasizing continuous human capital development to improve employee performance and competitive advantage in the hospitality industry.

The study highlights the critical importance of digital competency, cultural competence, and continuous training in human capital development as key employability skills in China’s hospitality industry, particularly for Future Star Hotel, showing a strong correlation with employee performance. It recommends strategic investments in these areas to enhance service quality and maintain a competitive edge in the evolving hospitality sector.

Keywords: employability skills, human capital theory, digital transformation, cultural competence.


Key Employability Skills in China’s Hospitality Industry Based on Human Capital Theory – A Case Study of Future Star Hotel

6217195420 Han Chunlu 2566 (2023) Key Employability Skills in China’s Hospitality Industry Based on Human Capital Theory – A Case Study of Future Star Hotel สารนิพนธ์ (Independent Study), Advisor: Dr. Zhang Li, ปริญญาโท (Master’s Degree), บัณฑิตวิทยาลัย (Graduate School), Master of Business Administration, International Business Management, Bangkok: Siam University

Academic Year 2023, Graduate School 2023, IMBA, IMBA 2023, Independent Study, Independent Study 2023, Master of Business Administration, Master of Business Administration (International Program) 2023, Master of Business Administration 2023, ปริญญาโท (Master’s Degree), บัณฑิตวิทยาลัย (Graduate School), Master of Business Administration,International Business Management

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