Study on Performance Management Optimization of Nanjing Yangtze Transportation Company

Citation

Wen, YaWen. (2020). Study on performance management optimization of Nanjing Yangtze Transportation Company. (Independent study, Master of Business Administration). Bangkok: Siam University.

Abstract

Performance management has been widely used in enterprise management in recent years, and its instrumental characteristics are prominent. Urban public transportation has the advantages of saving land resources, energy saving and environmental protection. Prioritizing the development of public transportation is an inevitable requirement to alleviate urban traffic congestion and improve resource utilization. However, due to the contradiction between public welfare and operating nature of the bus industry, most bus companies, especially county-level bus companies, face the dilemma of long-term losses. As a labor-intensive enterprise, public transport companies urgently need to start with performance management in order to achieve the purpose of improving their management level and promoting their long-term development.

This study focused on Nanjing Bus Company, a wholly-owned subsidiary of Pukou County’s state-owned transportation group company, as the research object, used questionnaire survey methods, and guided performance management and related theories to draw on relevant examples of domestic and foreign performance management. Problems in performance management of Nanjing Bus Company. Based on an in-depth analysis of the current performance management system, from a strategic perspective, a set of performance management optimization plans that meets the company’s actual situation was proposed, in order to improve the company’s performance management level.

This paper used the key performance indicators and balanced scorecard method to design key performance indicators for different levels of Nanjing Public Transport Corporation, and assigned different weights to the indicators. During the implementation of the company’s performance management system, according to the performance management cycle theory, each link of the performance management process was optimized. In order to ensure smooth implementation of the optimization plan, measures such as setting up a performance management agency and building a performance management culture are proposed. The research conclusions of this paper provided specific guidance and suggestions for companies to improve their performance management level, and also provided inspiration and reference for public transport companies in other cities.

Keywords: Nanjing Yangtze, Transportation company, Bus companies.

Study on Performance Management Optimization of Nanjing Yangtze Transportation Company

Master of Business Administration (International Program), Siam University, Bangkok, Thailand

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