The Analysis of Customer Service Operation at RBB

Last modified: October 20, 2022
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Project Title: The Analysis of Customer Service Operation at RBB
Author: Manisha Thakur
Advisor: Dr. Chanatip Suksai
Degree: Bachelor of Business Administration (International Program)
Major: Finance and Banking
Faculty: Business Administration
Semester / Academic year: 2/2018


Thakur, Manisha. (2018). The analysis of customer service operation at RBB. (Cooperative Education). Bangkok: Siam University.


This cooperative report entitled “The Analysis of Customer Service Operation at RBB” has the goals to provide the student an opportunity for a meaningful career-related experience in a real organizational setting before graduation. Main objectives of the study includes: (1) to know the basic working technique, (2) to know basic working patterns of the bank, (3) to expand skills and gain some practical experience of knowledge accumulated in lectures. At the company, the student was assigned to work as an intern, in the department of Customer Service. Main responsibilities assigned are handling the queries of the customers, issuing the cheque books, account statements, ATM cards, handling all the A/C opening forms and D-mat A/C form, and preparing the remittance form for the customers. Upon the completion of the internship, it found that the problem was resolved by the means of interaction and communication with the employees of the company. In this matter, student is able to learn more about the real work experience with the professionals which are very important for future career development and profession.

Keywords: Customer, Bank, Account.

The Analysis of Customer Service Operation at RBB

Faculty of Business Administration, Siam University, Bangkok, Thailand

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