A report on banking activities during Covid-19 at Civil bank Ltd, Itahari

Citation

Limbu, Utshav. (2020). A report on banking activities during Covid-19 at Civil bank Ltd, Itahari. (Cooperative Education). Bangkok: Siam University.

Abstract

This cooperative report entitled “Banking activities during Covid-19 at Civil Bank Ltd” is a report based on the learning and findings during the internship tenure at Civil Bank Ltd, Itahari branch where it primarily focuses on general banking activities during Covid-19 situation. The findings are based on the roles and responsibilities carried out by the internee at the Customer Service Department (CSD) of the bank. Objective of the study includes i) To be competent on operational activities of a bank ii) To experience the real working environment at a publicly listed company iii) To be competent enough to land a job at a reputed financial center. During the internship tenure at Civil Bank Ltd, the student was assigned at Customer Service Department, where the roles were to have frontline stage communication with customers entering the bank, along with managing customer queries, supporting documents for new accounts, filing and bookkeeping of distributed documents, stamping on supporting documents. The above-mentioned activities were sometimes overlapped by other duties like check payment entries, creating new accounts using T24 server whilst there was staff scarce. The problems encountered during the tenure were solved through the help of the supervisor and department heads and self-observation. During the tenure, I was assigned with various roles and responsibilities which has enhanced my personal skills as well as aided in my intellectual development. The student has been able to learn a lot with firsthand experience working at a corporate environment.

Keywords:  Customer Service Department, Frontline, T24 server, Intellectual.

A report on banking activities during Covid-19 at Civil bank Ltd, Itahari

Faculty of Business Administration, Siam University, Bangkok, Thailand