| Project Title: | Client service at Ads Market Pvt. Ltd |
| Author: | Mr. Harshit Agarwal |
| Advisor: | Asst. Prof. Dr. Kanjana Mahattanatawee |
| Degree: | Bachelor of Business Administration (International Program) |
| Major: | Marketing |
| Faculty: | Business Administration |
| Semester / Academic year: | 2/2022 |
Citation
Agarwal, Harshit. (2022). Client service at Ads Market Pvt. Ltd (Cooperative Education). Bangkok: Siam University.
Abstract
In my cooperative education at Ads Market Pvt Ltd, I worked as a Client Service Officer (CSO) where my primary responsibilities included regular communication with clients, understanding their requirements, and creating content calendars. I learned how to coordinate with cross-functional teams and ensure the successful execution of creative projects. Throughout my journey, I gained valuable skills in communication, time management, and problem-solving.
During my time at Ads Market, I faced challenges such as improper management communication, lack of training for new employees, and limited resources. To overcome these challenges, I took the initiative to communicate directly with HR and management, sourced additional resources when needed, and implemented a daily task management system. These actions helped improve efficiency and effectiveness in client servicing.
Through my cooperative experience, I acquired practical knowledge of digital marketing strategies, such as SEO analysis, social media advertising, and content management. I also developed skills in client relationship management, handling multiple clients simultaneously, and prioritizing tasks.
Overall, my cooperative education at Ads Market Pvt Ltd provided me with real-world exposure to the digital marketing industry and allowed me to apply the principles and techniques learned during my academic studies. I gained valuable insights, enhanced my skills, and grew both personally and professionally. Despite the challenges encountered, I actively sought solutions and continuously strived to deliver the best results for clients. This experience has paved the way for future career growth and a deeper understanding of the marketing industry.
Keywords: digital marketing, marketing agency, marketing strategy.
Marketing and Customer Relationship at E-Digital Nepal
Faculty of Business Administration, Siam University, Bangkok, Thailand