Increasing Efficiency for Messenger of U INFO & U Deliver Co., Ltd

Last modified: September 7, 2018
Estimated reading time: 1 min

Project Title  :  Increasing Efficiency for Messenger of U INFO & U Deliver Co., Ltd
By                     :  Miss Sukanya Leabyai, Miss Suwanun Thongchomchay, Dr.Somporn  Panyindee
Advisor          :  Dr.Somporn  Panyindee
Degree           :  Bachelor of  Business Administration
Major             :  General Management
Faculty          :  Business Administration
Semester / Academic year   :  3 /2016


Abstract

The objectives of this study are 1) Recording information become more convenience and faster 2) Reducing time and process for asking document messengers code. 3) Reducing messenger’s jumping the queue problem. 4) Reducing work mistakes. The problem occured at operation in OP department which there were lots of documents but the messengers had limited time so that staff from OP department had to record documents information on their behalf.

We decided to use Kaizen principle and applied with ECRS method. After studying, it is Found that work process of document messengers become more systematically and reduce recording time for OP staff. Messengers have more time to call an appointment with customers and pick up documents. Furthermore, the unnecessary work time is reduced such as asking messenger code.

Keywords: Document management technique/ Kaizen/ U INFO & U Delivery Co., Ltd.


Increasing Efficiency for Messenger of U INFO & U Deliver Co., Ltd

Faculty of Business Administration, Siam University, Thailand

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