Leadership Styles and Their Impact on Employee Engagement in the UK Hospitality Industry Organizations

Last modified: March 28, 2023
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Project Title: Leadership Styles and Their Impact on Employee Engagement in the UK Hospitality Industry Organizations
Author: Miss Sun Cai Xia
Advisor: Dr. Zhang Li
Degree: Master of Business Administration
Major: International Business Management
Faculty: Graduate Schools
Academic year: 2022
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Conference
Conference Proceedings
National and International Academic Conference “Empowering Innovtion and Sustainability in the Next Normal” 27 November 2021

Citation

Sun, Cai Xia. (2022). Leadership styles and their impact on employee engagement in the UK Hospitality Industry Organizations. (Master’s independent study). Bangkok: Siam University.


Abstract

In today’s sluggish economy and fierce global competition in the market environment, how to retain high-performance talents to create more value for the enterprise has attracted more attention. Engagement issues are at the forefront of attention. Low-engagement employees not only sabotage themselves, but also exaggerate this negative emotion in the organization. It affects the work efficiency of other employees and ultimately affects the performance of the company, while high-engagement employees are just the opposite. The academic research on leadership and engagement has been consistent. This paper proposed a new research point basis on summarizing previous research, on, how to promote employee engagement through the correct choice of managers’ leadership style. The research hopes to provide some reference for business managers by confirming the relationship between leadership style and employee engagement.

This article aimed to investigate leadership styles and their impact on employee engagement in the UK hospitality industry. The problem with informing research is the need to engage employees through proper leadership, as line managers and supervisors incur high costs when employees disengage. The article used a narrative analysis of secondary qualitative data to find transformational and transactional leadership used by hotel companies such as Premier Hotels, Hilton, and Travelodge. Although the article finds that transformational leadership is more effective than transactional leadership, the article recommends using two styles of leadership so transformational leadership augments transactional leadership when employees engage through self-actualization needs. They gain from transactional leadership in the following ways maximizing gains or rewarding them with taking risks, being innovative, and being effective.

Keywords: employees engagement, employees disengagement, transformational leadership, transactional leadership.


Leadership Styles and Their Impact on Employee Engagement in the UK Hospitality Industry Organizations

Master of Business Administration (International Program), Siam University, Bangkok, Thailand

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