An Impact Study on Consumer Experience and Buying Behaviors on Purchasing Apple Inc Products

Last modified: September 8, 2020
Estimated reading time: 1 min
Project Title: An Impact Study on Consumer Experience and Buying Behaviors on Purchasing Apple Inc Products
Author: Ms. Jiaying Li
Advisor: Dr. Li Zhang
Degree: Master of Business Administration (International Program)
Major: International Business Management
Faculty: Graduate Schools
Academic year: 2019
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Published:

Conference
Conference Proceedings
National and International Academic Conference “Innovation and Management for Sustainability” 9-10 July 2020

Citation

Li, Jiaying. (2019). An impact study on consumer experience and buying behaviors on purchasing Apple Inc Products. (Independent study, Master of Business Administration). Bangkok: Siam University.


Abstract

Along with consistent economic growth and development, people’s consumption levels continue to increase and companies no longer provide solely goods and services as a standard. Marketing strategies have also gradually evolved to provide customers with a good consumer experience. This article used the Apple experience as an example to analyze the relationship between the consumer experience, positive emotions and final product purchase decisions of its offline experience stores. The specific method was to perform extensive research and create a questionnaire for data collection. SPSS22.0 software was used to analyse and to determine whether the reliability and validity of the scale met the requirements. The results indicated that consumer experience is an important factor influencing purchase intention. Different consumer experiences have different influences on purchase intention. In-store experience factors have a significant positive effect on consumers’ impulsive purchase behavior.

Keywords:

Keywords: Consumer experience, Consumer buying behavior, Apple Inc.


An Impact Study on Consumer Experience and Buying Behaviors on Purchasing Apple Inc Products

Master of Business Administration (International Program), Siam University, Bangkok, Thailand

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