Augmentation and management in customer relationship at Gurkhas Finance

Citation

Bhandari,  Anjal. (2020). Augmentation and management in customer relationship at Gurkhas Finance. (Cooperative Education). Bangkok: Siam University.

Abstract

This cooperative report entitled Augmentation and management in customer relationship at Gurkha Finance has the goals to study the management and growth in the customer relationship with the organization.

Objectives of the study include:
1. To handle the management process of customers.
2. To adapt to the work environment and complete day to day tasks.
3. To examine about different services and products offered
4. To deal with customer queries and maintain healthy relationship.

I was assigned to work as an Intern on the front desk support, during the period of 13 August to 19 November 2020.
My major responsibilities were to deal with customer’s queries, manage the daily workload of documents required for different types of account forms and also the entry of information in the software system. The internship experience was very different due to the pandemic of COVID-19. The work environment was frequently changing and there were less interaction between people also in the office itself. Upon the completion of my internship, I was able to improve my previous skills such as communication skill, presentation skill and also learn different kinds of other skills and contribute them accordingly to the organization.
The work environment provided me with an exposure to real life situations which have a similarity to the theory aspect of our learning but is very different while encountered and difficult to tackle. It helped me to improve myself and give my maximum effort towards the tasks provided.

Keywords:  Augmentation and management.

 Augmentation and management in customer relationship at Gurkhas Finance

Faculty of Business Administration, Siam University, Bangkok, Thailand