Handling Customer-care Department in Sunrise Bank, Nepal

Last modified: December 3, 2021
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Project Title: Handling Customer-care Department in Sunrise Bank, Nepal
Author: Miss Rashmi Shrestha
Advisor: Dr. Duminda Jayaranjan
Degree: Bachelor of Business Administration (International Program)
Major: Finance and Banking
Faculty: Business Administration
Semester / Academic year: 2/2020


Shrestha, Rashmi. (2020). Handling customer-care department in Sunrise Bank, Nepal. (Cooperative Education). Bangkok: Siam University.


This Cooperative report entitled “Handling customer-care department in Sunrise Bank” has the goal to study how the customer care department of a bank works. Objectives of the study include 1) To know about the different products offered by Sunrise bank 2) To get knowledge on banking operating systems 3) To understand how to work as a team 4)To cope up with the working environment and challenges 5) To get familiar with banking terminologies. In Sunrise Bank Limited, I was assigned as customer service intern during the period of 16th August to 25th November. I was given roles and responsibilities which helped me to enhance my skills as well. The responsibilities given to me were to maintain files and documents, open different types of accounts, e-filing, filling up the KYC form, to stamp necessary documents, to maintain different kinds of registers, enter information into the financial accounting system of the company, take notes etc. I encountered a few problems during the internship like getting along with colleagues, heavy workload at times and also few problems related to the work; I was not well aware how to use banking software as there were many menu shortcuts which made me confused but as days passed by I was able to solve the problems with the help of my mentors.

This report consists of how I solved my problems faced and the learnings that I got from my internship period. This report also includes the recommendations for the specific branch where I did my internship, I would like to recommend hiring more staffs so that the work there could be strong job flow. Marketing should be done more where the branch is established so that more people will be aware about the bank and to motivate staff to work faster and efficiently to lead more output. If these recommendations are taken into consideration this might help the company to grow more.

Handling Customer-care Department in Sunrise Bank, Nepal

Faculty of Business Administration, Siam University, Bangkok, Thailand

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