June 21, 2026
| Title: | Operational Efficiency and Customer Service Management in Commercial Banking and Textile Industry: A Case Study of Machhapuchchhre Bank Limited and Shah Textiles |
| Author: | Mohit Tiwari |
| Advisor: | ดร.ศรีสุดา จงสิทธิผล – Dr. Srisuda Chongsithiphol |
| Degree: | Bachelor of Business Administration Program in Finance and Investment (International Program) |
| Major: | B.B.A. Finance and Investment (International Program) |
| Faculty: | Business Administration |
| Semester/Year: | 2/2568 (2025) |
Abstract
This report summarizes my cooperative education internship across two distinct business environments in Nepal: Machhapuchchhre Bank Limited (MBL), a Class A commercial bank, and Shah Textiles, a medium-scale brand extension of Puja Impex. The primary objective was to gain practical exposure to financial record-keeping, regulatory risk compliance, trade credit controls, and front-end customer and material management workflows inherent in the financial and commercial trading industries. During my respective tenures, I was primarily stationed in the Customer Service Department at MBL and the Finance and Bookkeeping division at Shah Textiles. Beyond these primary roles, I participated in brief departmental rotations with the MBL Credit Department and the Shah Textiles Inventory unit. These rotations provided hands-on experience in collecting and verifying commercial loan files, alongside logging quality and physically sorting inbound textile rolls— including denim and saree materials. This dual tenure provided insights into institutional lending lifecycles, supply chain logistics, and risk mitigation protocols. This report details these specific tasks and highlights common operational bottlenecks encountered, such as manual documentation tracking dependencies and customer information asymmetries, along with the analytical solutions implemented to address them. Overall, this dual- sector internship successfully bridged the gap between academic theory and professional practice, significantly enhancing my understanding of operational mechanics within both the corporate financial and commercial trading sectors.
Keywords: Cooperative Education, Commercial Banking, Brand Extension, Trade Credit Control, Inventory Shrinkage, Working Capital Management, Nepal,
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