Targets of Digitization in the Credit Process of Corporate Banking

การอ้างอิง/citation

Luz, Alexander . (2019). Targets of Digitization in the Credit Process of Corporate Banking. (Independent study, Master of Business Administration). Bangkok: Siam University.

Abstract

For many banks, credit business with corporate customers is an important source of hope in times of economic risks, regulatory pressure, low interest rates and increasing competition. Digitization marks a radical change for corporate banking, which at the same time represents an opportunity to realign the corporate customer business. Due to the huge number of manual processes, the credit process of large corporates and multinationals in particular offers a high potential for automation. As a result, the study identifies the most important goals of digitization in the credit process of corporate banking. In the context of the documentary research, it showed up that a digitized credit process has a considerable share in fulfilling customer requirements and needs. Through the digital transformation of existing processes, efficiency increases are achieved with respect to lead times and processing times of the credit process, which consequently contribute to the increase in customer satisfaction. Implementing process optimizations solve cost efficiency issues and improves financial institutions’ pricing capabilities. The bank analysis is improved by modeling the credit risk model and provides more transparency, consistency and control in the credit process to meet regulatory and supervisory requirements.

Keywords: corporate banking, digitization, credit process.

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Master of Business Administration (International Program), Siam University, Bangkok, Thailand