A study of the customer service systems in Nepal Investment Bank Limited

Last modified: July 16, 2021
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Project Title: A study of the customer service systems in Nepal Investment Bank Limited
Author: Ms. Yesna  Maharjan
Advisor: Mrs. Yhing  Sawheny
Degree: Bachelor of Business Administration (International Program)
Major: Finance and Marketing
Faculty: Business Administration
Semester / Academic year: 2/2017


Maharjan, Yesna. (2017). A study of the customer service systems in Nepal Investment Bank Limited. (Cooperative Education). Bangkok: Siam University.


This internship was conducted at Nepal Investment Bank Limited, which is one of the well known commercial banks in Nepal. The main objective of this study was to investigate the banking practices of the bank. To find out the processes that goes on in the life of the bank, including its main function of receiving deposits and giving out loans. This report shows the various activities that are performed in the different departments of the bank and how they work together to achieve a common goal. This study is a qualitative study that shows the details of the processes that takes place in the bank. It also includes the customers’ service aspect of the bank and how most departments have to deal with clients on a daily basis. This report contains all the things I have learned and information I have gathered during the period of my internship. This study also helps to compare the theoretical knowledge with the practical experience.

Keywords:  Banking Processes, Qualitative Study, Descriptive Analysis, Customer Service.

A study of the Customer Service Systems in Nepal investment Bank Limited

Faculty of Business Administration, Siam University, Bangkok, Thailand

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