Factors Affecting Consumer’s Loyalty in Food Delivery Application Service in Thailand

Last modified: March 11, 2021
Estimated reading time: 1 min
Research Article: Factors Affecting Consumer’s Loyalty in Food Delivery Application Service in Thailand
Author: Tanakorn Limsarun, Ampol Navavongsathian, Busaya Vongchavalitkul, Nantaporn Damrongpong
Email: tanakorn.lim@siam.edu
Department/Faculty: Master of Business Administration, Siam University, Bangkok 10160
Published: The Journal of Asian Finance, Economics and Business, Volume 8 Issue 2 / Pages.1025-1032 / 2021

Citation

Limsarun, T., Navavongsathian, A., Vongchavalitkul, B., Damrongpong, N. (2021). Factors Affecting Consumer’s Loyalty in Food Delivery Application Service in Thailand. Journal of Asian Finance, Economics and Business, 8(2), 1025–1032.


ABSTRACT

The study investigates factors affecting the loyalty of Food Delivery Application (FDA) service in Thailand. This study employs quantitative research methodology with a non-probability sampling method to draw 510 FDA samples from the FDA users in Thailand. The online questionnaires with a Cronbach’s alpha coefficient of 0.886 were used as a research tool to collect data from samples. By using the Structural Equation Modeling (SEM) to analyze data, the results show that trustworthiness, social influence, system design, and task-technology fit affect the user’s technology acceptance, which also show the significant relationship with the loyalty of FDA users in Thailand. The study checks the harmony with the statistics; χ2 = 258.686, df. =160, χ2/df. = 1.616, p-value = 0.050, CMIN/DF = 1.616, GFI = 0.960, AGFI = 0.969, TLI = 0.953, CFI = 0.965, RMSEA = 0.047, significant level at 0.05, along with testing the weight factor. In conclusion, the research model was harmonious with the empirical data at the significant level 0.05. The finding of this study suggested that the FDA service provider might apply this research finding to develop a greater understanding of the FDA’s customer loyalty, as well as determine marketing strategies, identify opportunities, and create a competitive advantage in the future.

Keywords: Food Delivery Application, Trustworthiness, Social Influence, Task-Technology Fit, Technology Acceptance Model.


Factors Affecting Consumer’s Loyalty in Food Delivery Application Service in Thailand

Graduate Schools of Master of Business Administration, Siam University, Bangkok, Thailand

Tags:
Was this article helpful? บทความนี้เป็นประโยชน์หรือไม่?
ไม่ / Dislike 0
Views: 217
Previous: Causal Factors Affecting Mobile Banking Services Acceptance by Customers in Thailand
Next: นวัตกรรมทางการเงินที่มีอิทธิพลต่อการตัดสินใจใช้บริการธนาคารพาณิชย์ ในยุคการระบาดของไวรัส COVID-19